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Eduvos is one of South Africa’s largest independent private higher education institutions with 12 campuses across the country and many international students. Eduvos offers 21 degrees in humanities, arts, business, science and law. To support the learning ladder of people seeking to enter degrees we also offer Higher Certificate and Pre-degree programm...
Purpose:
- To reduce Eduvos debt through the management of the credit control team.
Minimum Requirements
- National Diploma / Certificate in Financial Accounting / Credit Management or Degree in Finance
- At least three years experience in dept collection management
Duties and Responsibilities
Accountability Areas:
- Debt Collection
- Maintenance of student accounts
- Reviewing of students enrolled
- Student suspension
Operational Process Outputs:
Review of age analysis;
- Allocate accounts to credit controller
- Identify risk accounts per credit controller
- Action identified handover accounts
Load new collections in payment platform
- Identify due accounts
- Load collection
Management Areas:
- Debt strategy rollout – planning, scheduling, monitoring, control, corrective action
- Reporting on debt statistics
- Workflow / alignment / silos with other finance departments
Escalated query management;
- Collaborate with internal stakeholders for resolution of queries
- Feedback to customer/ credit controller on outcome
- Resourcing and capacity management (people, facilities, and equipment)
Leadership Responsibilities:
Talent acquisition, selection, onboarding and succession / bench strength:
- Compliance to HR policies and procedures
- Roles filled with competent people as indicated by actual performance after appointment
- Strong talent/succession bench to exploit business opportunities
Individual performance - role clarity and objectives; reviews; feedback; corrective actions
- Compliance to policies and procedures
- Recognise excellent performance and deal with under performers
Skill levels - training & development
- Develop direct reports to be successful
- Provide a climate which fosters learning and growth
Culture and climate;
- Live, share and ensure that everybody understand the vision, strategy and values
- Drive implementation of culture initiatives
- Visible and engaged and energise the department through effective communication and personal energy
- Build a team and do not do the work of direct reports
- Team work and synergy facilitated, motivation and support provided
- Conflict and disciplinary issues addressed timeously
Remuneration – input into decisions
- Fairly discriminate between people based on performance and potential
- Clearly communicate basis of remuneration and bonuses to staff
- Stakeholder management
Functional and Behavioural Competencies;
Functional Competencies:
- Proficiency in MS Office
- Ability to work with numbers
- Telephone etiquette / email
- Deep understanding of credit management systems
- Ability to work well under pressure
- Conflict Management Skills
Behavioural Competencies:
- Initiative and responsibility
- People leadership and development
- Constructive teamwork
- Effective communication (verbal and written)
- Analysis and judgment / problem solving
- Systematic approach (planning and organising)
- Steadiness (emotional tenacity)