Consumer & Sens. Feedbck Specialist - Estcourt at Nestle

A day in the life of a Consumer Feedback and Sensory Specialist:

Consumer Feedback

• Investigate consumer complaints and perform Root Cause Analysis
• Discuss consumer complaints with operators in formal sessions and solicit for bottom-up proposals to reduce and eliminate complaints.
• Develop and maintain the monthly consumer complaint statistics by product group and variant.
• Analyze Complaint data & draw trends at the end of every month and submit to the Factory QA Manager.

Sensory

• Develop a competent group of tasters across functions to carry out the In-Out tasting for raw materials, semi-finished - and finished products.
• Recruitment, screening, training, and managing of Sensory panels.
• Triangle testing – when the process or an ingredient has changed to identify if there is a significant difference.
• Standard approval – when a new standard has to be selected a triangle test has to be performed to proof similarity.
• Keeping Quality tests should be conducted, recorded, and shared with the application group.

Technical Assistance

• Assist in the developing of corrective actions.

People Development

• Raise the awareness in the factory on consumer complaints and sensitize staff.
• Check panel performance of each panel at least once per year & re-train panelists who need further training.

What will make you successful?

• University graduate or post-graduate qualification in scientific or food related field
• Minimum 2 years Technical Experience in the Boer Operation, Utilities / Service Operation.
• At least 2 years Sensory and Production experience                                                                                             
• Production process, equipment, pest, and foreign body management
• Basic science & statistical knowledge