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  • Posted: Nov 1, 2022
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Consultant, Risk Execution

    JOB DESCRIPTION

    Conduct quality assurance evaluations on all call centre staff.  Ensure set standards are maintained and developed.  Analyze data and information to provide trend analysis on call audits done.  Ensure Risk, Regulatory, Prudential & Compliance are adhered to at all times.  Compile weekly and monthly reports and provide feedback to respective business units.

    QUALIFICATIONS

    • Matric compulsory
    • RE (Regulatory Examination) advantage 
    • NQF Level 5 - Higher Certificates or Advanced National
    • FAIS Compliant 

    Experience

    • 5 years’ experience in Sales Call centre experience 
    • Product Knowledge: Home Owners Insurance (HOC) and Accident and Health 
    • General Insurance knowledge (Long Term Insurance and Short-Term Insurance) 
    • 2 years’ experience in Quality Assurance 
    • 2 years supervisory experience 

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Meeting Timescales
    • Checking Details
    • Act
    • Upholding Standards
    • Interacting with People

    Technical Competencies 

    • System Knowledge
    • Insurance Products & Services
    • Insurance Principles

    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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