Consultant - People Services ICT CoE.Technology Information at MTN

Mission/ Core purpose of the Job​

• The consultant People Services to assist the Head of  People ICT CoE hires top talent and retain the employees to meet the growth targets​
• The consultant supports and executes the Business Unit HR frontline implementation, enablement and delivery of the people agenda in the ICT CoE​
• To maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition​
• Ensure the successful appointment and onboarding of Expats​.

People Services Operational Delivery​

• Support the Head of People ICT CoE to establish the people practices within the ICT CoE. The consultant will be required to assist with general HR function, as stipulated below, but will be expected to give full support​

Organization Design​

• Evaluate and generate business-specific insights to advise business / function unit on organization design solutions and practices that are result oriented ​
• Assist in localizing and implementing the functional organizational architecture operating model, strategy, objectives and budgets in conjunction with HR COE team ​
• Maintain and update the organization structure, headcount sizing, job profiling and transition plans - in line with the operating model, strategy, objectives and budgets for business / functional unit ​
• Provide inputs for the development of business / functional unit Competency framework in conjunction with Organization Design team ​
• Analyse and prepare headcount and FTE sizing proposal for HR COE functions (aligned with the budgets) ​
• Develop job profiles relevant to the positions in the business / function unit, along with the business / functional leaders, in line with the OD and Rewards Policies. Ensure appropriate protocols and approvals are obtained prior to rollout. ​
• Ensure timely communication of new/revised job profiles to HR teams for operational implementation ​
• Responsible to ensure co-ordination of job/position evaluation for business / function units ​
• Periodically review, analyse and report on OD and People data for the HR COE’s to ensure compliance to the OD standards and policies. ​
• Prepare, present and report on key organization design metrics such as span of control, organization layers, headcount and critical position vacancies for the business / functional units in line with the practices defined by the HR COE Team ​

​Workforce Planning and Analytics​

• Assist in the development, monitoring and reporting of Functional HR budgets relating to headcount and cost for the Business Unit. ​
• Assist in the development and presentation of strategic and operational workforce plans for the Business Unit, in line with the methodology and framework defined by the Global Organization Strategy and Performance vertical ​
• Prepare key Business Unit workforce metrics (headcount, HR budget and cost, talent and organization metrics etc.) based on data/inputs received from the HR COE, to the respective Business Leaders on a timely and accurate basis. ​
• Analyse, prepare and circulate workforce related analytics and insights specific to business / functional units ​Provide inputs to optimize allocation of resources, ensuring that resources are sufficient, and that duplication of resources occurs is minimised ​
• Assist in preparing key highlights of business objectives/plans and workforce related plans to report on a timely basis to the HR COE teams. ​
• ​Performance Management​
• Assist with the appropriate research, inputs, insights and leading practices relating to business-specific people performance metrics and KPIs ​
• Ensure implementation and adherence to the performance management framework and methodology within the Business Units ​
• Educate and communicate with line managers in the business / functional units on the various performance management responsibilities, processes, policies, people management practices ​
• Execute the implementation of performance programs and initiatives for business / functional units ​
• Assist in the cascade and socialisation of approved functional KPIs and targets for business / functional units ​
• Monitor and report on process compliance of the business / functional units to key performance schedule of activities and timelines ​
• Assist in the effective execution of goal setting, moderation and calibration processes for the business / functional units ​
• Participate and ensure appropriate closure of action relating to ad-hoc performance interventions such as facilitating individual development plans, management of performance improvement candidates, resolution/escalation of performance related conflicts, technical systemic constraints etc. and so on. ​
• Proactively coordinate with the HR / Business Performance teams to obtain reports and undertake necessary actions based on the performance metrics results ​

Talent Management​

• Proactively analyse and derive insights to assist the Senior Manager in developing top talent management, strategic hiring and retention strategies ​
• Assist in developing strategic talent sourcing strategies which align with the workforce needs of the business / functional units, in conjunction with the HR COE and wider HRBP network ​
• Support the implementation of buy, build and bind strategy for business / functional unit with the sourcing strategy ​
• Develop and manage a sound sourcing channel plan for various levels / skills of the functions, in line with the business / function unit workforce plan ​
• Support the Senior Manager in management of top/critical skills management strategies for the business / functional units ​
• Provide insights and feedback to HR functions and BU leaders to enable strategic interventions for retention, motivation, development and career management ​
• Prepare and present reports and key metrics and indicators for talent management within the business / functional units ​
• Participate in key talent sourcing processes and procedures including selection processes .

Expat Management​

• Responsible for the appointment and onboarding of Expat ​
• Execute the necessary protocols/mechanisms to ensure consistent service delivery to the expat candidate​
• Support and manage the administrative services with regard to the appointment of Expats, in country re-location, visa processes, etc​
• Co-ordinate removals, storage and shipping of expat personal effects​
• Coordinate and support the process for payments of vendor and service providers who provide services to expat staff, e.g. rentals, utilities, cell bills, etc.​
• Draft communication to banks, SARS and authorities on behalf of expats when required​
• Accurately processing and control of employee information as and when required, such as banking details, information to Auditors for Tax purposes, etc.​
• Coordinate and provide reports to the Group and Dubai Finance/Payroll teams where applicable ​
• Ensure all necessary expatriate payroll documentation, approvals and filings are stored as per the MTN’s documentation policy/country laws and regulations​
• Provide assistance and coordinate to retrieve information/documents during external and internal audits ​
• Support and coordinate the Expat payroll related requirements and queries in collaboration with MTN Group HR in South Africa and Dubai ​
• Manage and review expatriate payroll masters, processing rules and validation protocols, in line with governing policies, employment contracts, statutory regulations​
• Support the development and operation of the Employee Satisfaction feedback for expatriate community. Ensure action plans are designed, communicated, and actioned by respective teams and lines managers ​

Job Requirements

Education

• ​Minimum 3 Year tertiary degree/diploma in Human Resource/Behavioural Sciences/Business Studies/Management and/or Equivalent​
• Relevant certification/accre​ditation

Experience

• Min 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management, talent management and workforce planning​
• Demonstrated experience partnering with clients on solving business/operational issue through the application of progressive people systems practices​
• Project management experience​
• Worked across diverse cultures and geographies​

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