Consultant, Admin & Policy at Standard Bank Group

Job Description

To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, 
stakeholders and Underwriters by resolving insurance policy queries on products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.

Qualifications

• Completed Matric
• NQF5 
• RE05 (advantage)
• FAIS Qualification (an advantage) In terms of preferred qualification
• Generic Qualification recognized by FSCA 

Experience

• Minimum of 2 years insurance industry experience; Minimum of 2 years administration /call center experience.
• Product knowledge / Service knowledge an advantage
• Insurance background an advantage.

Additional Information

Behavioral Competencies

• Convincing People
• Establishing Rapport
• Examining Information
• Following Procedures
• Making Decisions

Technical Competencies

• Client Servicing
• Difficult Calls Management
• Query Resolution
• Risk Awareness
• Telephone Caller Handling