Jobs Vacant a Accenture

Job Description

•  This role calls for a versatile individual proficient in both UX and UI, dedicated to delivering value for businesses and their customers. The position requires foresight to create sustainable solutions that can be tested, validated, and integrated into the daily lives of millions across Africa.
• Throughout your work, you’ll consistently evaluate the designed experience and ensure a high level of craftmanship. You will have the chance to work across a broad range of projects that enable the business to scale, bring new products to market, and captivate customers through impactful digital experiences.

Daily activities include:

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• Requirements elicitation
• Behavioural data analysis
• User surveys and interviews
• Persona’s and mental models
• Empathy maps
• Current product analysis
• Competitor product analysis
• Best practice analysis
• User testing and feature validation

Describe

• Solutioning workshops
• Feature listing and prioritization
• UX definition and principles
• Browsing flows
• Low-medium fidelity wireframing
• Functional prototyping
• Accessibility implementation guidelines
• User stories and product roadmap contribution

Design

• Look and feel establishment
• Graphic user interface design
• Accessibility implementation and testing
• Micro-copy and UX writing
• Multi-device design and rollout
• Design system utilisation and extension
• Micro-interactions and motion prototyping

Develop

• Annotated design specifications
• Visual asset preparation
• Development implementation review
• Product experience testing
• Content quality assurance checks
• Design system governance support

Qualifications

• Skills & experience are we looking for includes:
• Relevant tertiary qualification
• Strong portfolio showcasing product and platform design work
• Proficient in utilising prototyping software, including Figma and the Adobe Suite
• Good understanding of branding, marketing, data, media, social UI, UX, business analysis, and technology trends
• Able to create scalable component libraries
• Good understanding of development processes and agile methodologies
• Keen eye for design with meticulous attention to detail
• Able to articulate and rally support for design decisions
• Skilled in working collaboratively with both internal and external client teams.
• Initiative-driven with a self-leadership approach
• Positive attitude with a strong sense of empathy
• Deadline-oriented with exceptional organizational skills
• Strong team player fostering positive and respectful collaboration
• Willingness to embrace challenges while excelling within high-pressure scenarios

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Job Description

• As a Product Designer in the CoE, you are a multi-skilled individual that is able to combine UX and UI capabilities to deliver value for businesses and their customers. The role requires foresight to produce sustainable outputs that can be tested, validated, and integrated into the daily lives of millions across Africa. At all times you will assess the value of the designed experience and ensure a high level of craft within your work.
• You will have the chance to work across a broad range of projects that enable the business to scale, bring new products to market, and captivate customers through powerful digital experiences.

Daily activities include but not limited to:

Discover

• Requirements elicitation
• Behavioural data analysis
• User surveys and interviews
• Persona’s and mental models
• Empathy maps
• Current product analysis
• Competitor product analysis
• Best practice analysis
• User testing and feature validation

Describe

• Solutioning workshops
• Feature listing and prioritization
• UX definition and principles
• Browsing flows
• Low-medium fidelity wireframing
• Functional prototyping
• Accessibility implementation guidelines
• User stories and product roadmap contribution

Design

• Look and feel establishment
• Graphic user interface design
• Accessibility implementation and testing
• Micro-copy and UX writing
• Multi-device design and rollout
• Design system utilisation and extension
• Micro-interactions and motion prototyping

Develop

• Annotated design specifications
• Visual asset preparation
• Development implementation review
• Product experience testing
• Content quality assurance checks
• Design system governance support

Qualifications
Applicant requirements:

• Relevant tertiary qualification
• Strong portfolio of product and platform design work
• Proficient in utilising prototyping software, Figma and the Adobe suite
• A superb eye for design with strong attention to detail
• Good understanding of branding, marketing, data, media, social UI, UX, business analysis and technology trends
• Ability to articulate and defend design decisions
• The ability to create scalable component libraries
• Good understanding of the development process and agile methodologies
• Ability to work well alongside internal and external client teams
• Take initiative and follow a self-leadership approach
• Positive can-do attitude
• Organised and efficient
• Deadline orientated
• Empathetic towards others
• Strong team player contributing towards positive and respectful collaboration
• Willingness to be challenged
• Be able to perform within a high-pressure environment

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Job Description

OVERALL PURPOSE OF JOB:

• To ensure specialist 2nd tier user support on more complex processes and functionality within one of the specialised areas of Asset Management, Inventory Management and System Administration, or Procurement Integration.

Main Responsibilities/Tasks:

• Keep up to date with different aspects of each new system and enhancement initiative, e.g. package functionality or module content;
• Communicate/ liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests;
• Develop and facilitate outbound communication e.g. user satisfaction surveys, outbound campaigns, status of requests and ad-hoc requests;
• Facilitate inbound communication via the Call Centre during peak hours;
• Build good relations with the users and other LOGIS project teams;
• Evaluate delivery methods and ensure continuous improvement i.e. by researching and sharing ideas on best practice in the Call Centre Service delivery;
• Maintain customer information on Remedy database;
• Give feedback to the other relevant teams and make recommendations for changes/enhancements to the package based on problem solving investigations;
• Work effectively as part of a team and seek to support the team’s goals;
• Ensure that relevant feedback is given to the first line (LOGIK 1st tier) team on solutions to enhance overall service delivery and shorten lead times; and
• Provide assistance and information to end-users who cannot access the LOGIS WEB-site.
• Provide backup to the 1 Tier Team during capacity shortfalls or peak periods
• Provide quick and efficient transfer knowledge to CRS’ either formally or informal

Contribute to the FAQ database

Knowledge and Attributes/Skills:

• Well-developed telephone, interpersonal, relationship building and customer service skills;
• Probing, listening, problem solving, analytical skills;
• Appropriate written communication skills with quality deliverables;
• Good working knowledge and understanding of government Procurement to Payment processes and functionality, with specialist knowledge in Asset Management, Inventory Management and System Administration or Procurement Integration; 
• PC skills (MS Office Suite, Remedy, Apropos, Computer Telephony Access, NetMeeting, Web Technology, etc);
• Knowledge of mainframe environment (an advantage);
• Time Management;
• Excellent oral communication skills;
• Team player;
• Self-starter / innovative and flexible and able to work well under pressure; and
• Reliable and able to work without close supervision.

Qualifications
Education, Qualifications, Experience Necessary:

• Must have Information Technology related degree/diploma (3 years tertiary qualification).
• Must have 3 – 5 years relevant.
• Experience in Supply Chain Management or Accounting an advantage.