Configuration Analyst at NTT Ltd.

Asset and Configuration Analysts work closely with internal teams to ensure the implementation of NTTs configuration and asset management policy and standards. The primary responsibility of this position is to define and control the components of services and infrastructure and maintain accurate asset and configuration records. This position conducts presentations to educate and train users on the use of the asset and configuration process.

Key Roles and Responsibilities:

• Offer detailed support related to the asset and configuration management process
• Work on strategic projects to govern the asset and configuration management processes
• Participate in the evaluation of existing asset and configuration management systems and the design, implementation, and management of new/improved systems for efficiency and effectiveness
• Conduct presentation to educate and train users on the use of the asset and configuration process
• Manage stakeholder relationships by proactively engaging with clients
• Work closely with internal clients to extract and compile monthly reports as defined and agreed
• Bring subject matter expertise in the evaluation of proprietary asset and configuration management tools and recommend those that best meet the organization’s budget, resource, timescale, and technical requirements
• Ensure compliance with laid down procedures by contributing and participating in both internal and external audits

Knowledge, Skills, and Attributes:

• Ability to establish strong relationships with internal stakeholders and external stakeholders
• Excellent written and verbal communication skills
• Ability to work in high-pressure environments
• Ability to manage urgent and complex tasks simultaneously
• Excellent business acumen and commercial skills
• Passionate, strong initiative, self-driven with a commitment to succeed
• Display excellent persuasion and influence ability
• Detailed, meticulous, and highly organized
• Proactive in approach with excellent facilitation skills
• Ability to execute pre-planned testing activities
• Ability to maintain a knowledge management database
• Excellent planning and coordination skills
• Effective verbal and written communication skills and the ability to interact with a variety of stakeholders
• Problem-solving and logical thinking skills

Academic Qualifications and Certifications:

• Relevant qualification
• ITIL certification
• Required Experience:
• Demonstrated experience related to asset and configuration management in a challenging environment
• Proven database design and architecture experience
• Demonstrated experience working with industry asset and configuration management programs, tool, and techniques
• Proven experience in coordination of the asset and configuration management lifecycle and change control processes