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NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great...
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Job Overview:
The Client Services Contract Director serves as the primary point of contact for one of Dimension Data's largest outsourced clients. In this strategically focused role, you will provide leadership, direction, and guidance to our Managed Services teams to ensure the highest standards of service delivery and the smooth operation of Managed Services engagements. Your responsibilities include high-level relationship management, client satisfaction, risk management, financial management, and collaboration with Client Delivery Managers to meet contract terms and obligations. These services are complex, span multiple global business units, and require efficient coordination and management to ensure seamless client delivery. You will also work closely with Sales teams to identify new business opportunities and monitor key Managed Services KPIs and metrics to manage service performance.
Key Roles and Responsibilities:
Knowledge, Skills, and Attributes:
Academic Qualifications and Certifications:
Required Experience:
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