Client Service Officer - Isando at AFGRI Equipment

Description

• Ensure world-class service to all internal and external clients.

Requirements

REQUIRED MINIMUM QUALIFICATION

• Grade 12

REQUIRED MINIMUM WORK EXPERIENCE

• 2 years client service experience or relevant experience within a manufacturing environment

KEY PERFORMANCE AREAS

• Capture orders on ERP, create quotations and send to Client for payments / validate pricing
• Daily processing of invoices and reconciling D/N against Gate sheet
• Ensure accurate filing of all delivery notes and gate sheet
• Open order report and approve EDI orders
• Attach POP from the client and send through to Debtors to release ordered items
• Process cash sales, recon and capture on the control sheet
• Verify credit notes and claims/goods returns orders and preparation
• Liaising with DC for POD’s
• Working on retailer accounts and matching claims to Invoice price and quantities and identifying differences for processing
• Email Co-packing order to T/A and dispatch to ensure loading
• Assisting DC with general queries and difficulties
• Remove backorders and cancelled orders
• Credit flag list distribution
• Assist and resolve general customer queries
• Verification of App orders
• Download retail purchase orders from Portal and sending to various DC.

TECHNICAL KNOWLEDGE/ COMPETENCIES

• Computer literate
• Good interpersonal skill
• Excellent client relations
• Stress management and crisis management
• Attention to detail
• Organized and strong administrative skill
• Knowledge of SAP and/or SAGE will be an advantage

BEHAVIOURAL COMPETENCIES

• Diligent
• Positive and motivated
• Assertive
• Self-starter
• Punctual and accurate

Closing date: 05 September 2023