Clerk: Inbound at DHL

Job Purpose

• To work in conjunction with manager - to provide an accurate checking process as detailed in the appropriate SOP. Service delivery - on time - accurately. Ensure customer service is the highest standard and that losses to the company are kept to a minimum. To maintain the integrity of the company at all times.

Key areas of responsibility include:

• Honesty - pride in his job and an eye for detail
• To report and record any non-conformity with regards to customer requirements
• To timeously report any faults/defects of warehouse equipment
• Maintain high level of hygiene of work area
• To work within operating areas as determined by management and the needs of the business
• When carrying out duties - follow standard operating procedures and safe working practices
• To assist with the induction of new employees
• Perform administrative tasks in line with SOP
• Be actively involved in and support change initiatives
• To ensure compliance with all legislative and site policies and to ensure all relevant site processes and procedures and adhered to - and which would include Health

Qualifications

• Grade 12 / Matric – Essential

Competencies

• Team Leadership - Open communication - positive work environment and feedback
• Managing Relationships - Develop relationships and maintain a positive environment and work ethic.
• Customer Focus - Utilizes resources to exceed customer expectations.
• Understand and focus on customer requirements and needs
• Problem Solving - Delivers operational results by analysing and solving problems in a structured way
• Supporting Change - Implements and supports change through motivating and influencing others.

Skills/Experience

• Logistics & Warehouse experience +/- 1 yr.
• Excellent organizational skills
• Good communication skills
• Ability to follow work procedures and safety rules
• Ability to read, understand and follow directions/instructions
• Must be prepared to complete tasks before leaving for home or taking tea/lunch breaks
• Ability to work under pressure
• Self-motivated
• Ability to count correctly
• Computer literate
• Good follow through & General Efficiency
• Good analytical and numerical skills
• Excellent Interpersonal and planning skills
• Three (3) years’ experience in a similar role and or environment

Languages

• English - verbal and written.
• At least 1 other language