Claims Team Manager: Motor at MiWay Insurance Limited

What will you do?

• We’re looking for BIG thinkers!!!
• Take a step up and form part of the dynamic Claims Management Team. In these changing times, you will need to take control, stay calm and make sure that we live up to our client’s expectations! Agility is key

What will make you successful in this role?

• Grade 12/Standard 10/NQF 4 
• BCom Degree (Optional)

Minimum Experience

• Minimum 5 years short term insurance experience
• Minimum 3 years Claims experience
• Minimum 2 years Supervisory/Management experience

Essential Attributes

• Written and verbal communication skills
• Attention to detail 
• Supervisory skills
• Client Centric
• Self-motivated, inspire & lead others 
• A high motivation and desire to excel
• Problem solving skills and solution oriented 
• Flexibility
• Ability to multi-task and cope with pressure 
• Performance management experience
• Commitment to personal and team goals through regular coaching 
• Professionalism
• Ability to apply business rules and processes
• Good interviewing skills
• Provide technical guidance to ensure your team reaches and exceeds their goals
• Aspire to be the Manager’s successor 
• Analyse your team’s claims to ensure optimal quality through adhoc audits
• Design and monitor your team’s roster schedule 

People and Team Management

• Ensuring participative leadership and strong communication within the team
• Collaboration with all business areas
• Coaching and peer to peer learning
• Developing of all employees and ensuring smooth on boarding for new employees.

Reporting and Managing Key Team Deliverables

• Monitoring of the daily dashboard to ensure adherence to SL
• Monitoring the teams accurate and efficient processing of claims
• Contribute towards continuous improvement and innovation at process and procedure level
• To ensure that all claims processing and queries are attended to accurately and within the agreed turnaround time
• Monitoring of daily performance statistics and workforce management
• Daily claims focus and work allocation
• Must be highly proficient in dealing with clients at all levels
• Assist clients with escalated queries and provide suitable query resolution
• Accurate completion of people management tasks on a daily basis
• Ongoing feedback to clients
• Prepare monthly reports of your team’s performance

Knowledge and Skills

• Drive leads and service targets
• Coaching, quality and compliance
• Reporting and communication
• Management of employees
• Personal Attributes
• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently
• Plans and aligns - Contributing independently
• Directs work - Contributing independently