Card and Payments Operations Manager - Pretoria at Absa Group Limited (Absa)

Job Summary

• To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.

Job Description

• Operations support and advice: Provide complex specialist operations support, payments-related, advice and information to address operational issues in the business |
• Change programmes: Play the role of SME on operational change and efficiency programmes |
• Continuous improvement: Continuously identify and give input on ways to improve operations in the business |
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Role Responsibilities:

• Ensure operational execution and alignment of Card Service process
• Provide operational support and oversight for Card and Merchant Acquiring country strategic initiatives
• Operational management of Inbound and Email Card Service Centre
• Stakeholder engagement to align country initiatives/activities and Card Service Centre output
• Effective people management skills encompassing Performance Management, Skills Development, Succession planning
• Optimization of Card Operational services through Automation, Process enhancements and System changes
• Card Production, Operational Tracking and reporting of card production and delivery in line with TAT
• Card Production Invoice and account balance tracking
• Co-ordinate, monitor and oversee the activities within card and merchant acquiring operations which include but are not limited to:
  • ATM and Card complaints
  • Card Association compliance requirement to avoid incurring penalties
  • Monitor, track the increase in Card Issuing transaction and Merchant Acquiring transaction batch approval rate

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)