Call Centre Agent at TransUnion

What You'll Bring

• Manage incoming calls and emails for business customers
• Respond to emails, and review contracts and other documents
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling metrics
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and process updates or dispute information on consumer files
• Follow communication procedures, guidelines and policies

Impact You'll Make

• Matric required and relevant tertiary qualifications