Call Centre Agent at Premier FMCG (Pty) Ltd

Key Responsibilities

• Excellent customer :Always maintain relations and have a professional attitude. Ensure excellent and professional customer service - first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing and bulk buying sale.
• Communication & stakeholders Engagement: Assist other departments as needed on order specifications, additional needs, or special requirements.
• Capturing of information: Ensure accurate capturing of information received from various sources on the relevant systems daily.
• Operating guidelines : Obtain 100% on all call by adhering to operating guidelines and standard procedure (quality, accuracy & behavior)
• Maintenance functions :Perform regular daily order schedule maintenance functions such as customer sales order hold removal and obtaining official authorization numbers from various buying groups.
• Cross train :into other areas of the departments including HPC and Milling respectively but not limited to free stock orders.
• Verification Process :Responsible for order entry and verification against customer order.
• Teamwork: Working with the rest of the team to ensure the entire order processing function is running efficiently
• Call Allocation: Ensure that all incoming calls are answered within the allocated timeframe as per standard processes

Qualification Requirements

• Education: Matric Certificate. Relevant sales qualification will be advantageous.

Experience Requirements

Essential:

• 1-2 years of previous working experience dealing with customers.
• 1-2 years years of work experience in an FMCG environment

Desirable:

• 1-2 years exposure to the Call Centre/Telesales.
•  1-2 years of previous experience working on excel.