Business Transformation Lead (12 Month Fixed Term Contract) at Baker McKenzie

Main Responsibilities

• Coordinate large-scale, multi-dimensional global projects while overseeing the implementation of both predefined and new initiatives and solutions, and shaping initiatives as they progress, including overseeing the implementation of a new digital workplace solution
• Drive organizational change and provide comprehensive project and transformational expertise, drawing from the experience of global change programs. Collaborate with program teams to steer project direction and ensure cohesive change management strategies
• Implement proactive stakeholder management strategies, including organizational change, communications, training, and engagement, and tailor deliverables to suit individual audience needs
• Implement a robust communication strategy to keep all parties informed and engaged and foster a collaborative environment that encourages innovation and problem-solving among team members. Utilize internal communications to facilitate change and align project activities with organizational goals
• Identify and allocate resources, both people and material for successful implementation
• Collaborate with various stakeholders to pilot and execute projects to ensure project milestones are met within set timelines, budget, and quality criteria. Ensure all workstreams comply with the established project timelines and budget constraints
• Collaborate with project leads to define goals, actions, and success metrics for each workstream. Conduct regular reviews and adapt strategies as necessary to meet the evolving needs of the project 
• Conduct thorough risk and issue analysis and management, with a strong focus on the identification, analysis, response, and escalation of key project risks and issues, with a good understanding of risks in a legal context
• Partner with Technology teams, workstream leads, and SMEs to ensure the identification, transition, and management of content and data takes place effectively and per Firm strategies and best practice
• Coordinate testing, evaluation, use cases, and the deployment of GenAI products for legal work, ensuring adherence to governance and processes
• Assist in the implementation of a comprehensive quality program that aligns with firm-wide standards
• Establish effective tracking systems for monitoring quality metrics across various departments ensuring also appropriate tracking and reporting methods and meaningful responsibility and accountability
• Develop and manage project deliverables and decisions including charters, scope definition, project plans, resource plans, project schedules, status reports, and project dashboards, ensuring compliance against the agreed project framework, methodologies, and governance of the highest quality and meeting or exceed stakeholder needs and expectations

Technical skills, qualifications and experience

• Extensive experience leading transformation and organizational change programs within a consultancy firm, professional services, legal, or IT industry, with proven expertise in leading teams of project, change, and operational managers
• Experience in a legal environment, professional services, and/or knowledge management, ideally from complex matrix organizations is highly desirable
• Experience with GenAI solutions and leading GenAI evaluation and implementation projects highly desirable
• Project management expertise in business transformation and extensive experience with a wide range of diverse business projects are preferred
• Business acumen and commercial awareness are preferred
• Excellent collaboration skills and comfortable with an agile and iterative testing and implementation process that includes accepting and addressing feedback from a diverse stakeholder group
• Affiliative, and respectful, with strong and influential presentation skills to communicate fact, reason, and vision, establishing credibility, trustworthiness, and dependability
• Excellent communication skills with both team members and internal and external business stakeholders and comfortable mediating between stakeholder needs, business objectives, and technical feasibility
• Extensive experience in stakeholder management at all levels of the organization, has gravitas with senior leadership, adept at tailoring communications to suit specific audiences
• Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope, and stakeholder dynamics
• Strong ability to navigate ambiguity, offering clear direction and well-founded recommendations
• Meticulous attention to detail