Business Process Analyst at Discovery Limited

Key Purpose

• To map workflow standard operating procedures (SOP’s) for Discovery. Mapping of new SOPs. Update and maintenance of existing SOP’s. Monitoring compliance with SOP Standard within Discovery.

Areas of responsibility may include but not limited to

• Train on how to read/follow SOPs.
• Posting of SOPs in PinPoint
• Alerts to business and training to socialize SOP changes
• Identifying areas of concern and process weaknesses
• Mapping of SOPs for new projects/processes using the BPMN stencil
• Weekly progress stats to the business
• Monthly SOP Stats to the management team
• Active engagement and collaboration with SMEs within business when mapping SOPs
• Periodic review of SOPs in line with risk, compliance, quality assurance, internal/external audit and regulatory requirements
• Facilitate mandatory annual review of SOPs in line with iQS requirements
• Support iQS audit requirements and changes in the SOPs review process
• Gate keeper of the manual controls in the operational SOPs
• Version control and effective document management of the SOPs and the SOP matrix in line with iQS audit requirements

Personal Attributes

• Strong analytical & problem-solving ability
• Methodical and pays attention to detail
• Able to take ownership & responsibility for own tasks
• Assertive
• Team player ensuring the business case prevails
• Ability to work under pressure
• Ability to communicate clearly, concisely and professionally with all levels of management
• Strong numerical ability (to compile stats)
• Ability to follow flow and work instructions

Education and Experience

• Matric - essential
• 2 years industry experience and six sigma experience required
• A working knowledge of the Operations environment throughout Discovery
• An understanding of the Paradigm system
• Good understanding of PinPoint
• Must be able to relate effectively to internal and external clients and all interested stakeholders
• Computer Knowledge: Basic Computer skills, Microsoft Visio, Word, Excel advanced, PowerBi, E-mail, Paradigm, DNA, Pinpoint, OneDrive, SharePoint