Broker Channel Administrator Intern at Momentum Metropolitan Holdings Limited

INTRODUCTION

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 9 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
www.metropolitan.co.za

ROLE PURPOSE

Ensure the smooth running of the office by providing effective administrative assistance to the manager and team members.

REQUIREMENTS

• Matric / NQF4 equilavent(Essentail)

• 1-5 years' administrative experience in financial services, preferably in an insurance sales environment.

• Office administration or secretarial qualification

• Financial services experience (desirable)

• Only South African youth may be registered on an internship

• be aged between 18 and 35

• be unemployed

• Previously disadvantaged candidates

RESPONSIBILITIES AND WORK OUTPUTS

INTERNAL PROCESS

• Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within the given timeframes.

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.

• Build and maintain relationships with clients and internal and external stakeholders.

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Take ownership for driving career development.

FINANCE

• Contribute to the financial planning process within area.

• Identify opportunities to enhance cost effectiveness and increase operational efficiency.

• Manage financial and other company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

COMPETENCIES REQUIRED

• Business Acumen

• Client/ Stakeholder Commitment

• Drive for Results

• Leads Change and Innovation

• Motivating and Inspiring Team

• Impact and Influence

• Collaboration

• Self-Awareness and Insight

• Diversity and Inclusiveness

• Growing Talent

DISCLAIMER

• Only on-line applications submitted via our careers page will be considered.

• Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.

CONTACT DETAILS

For further information please contact Ingrid Sibeko who is the Recruitment Consultant dealing with this position at [email protected] .