Broker Administrative Intern at Metropolitan

Role Purpose

Accurately capture data and process all the administrative tasks to support the sales process according to agreed standards and turnaround times.

Requirements

• Grade 12 or equivalent qualification.
• 1 year post Matric Qualification.
• Must be unemployed.
• Must be an SA citizen.
• Must be between the age of 18 - 35 years.

Duties & Responsibilities

• Accurately capture and check new business documentation for errors and completeness.
• Collate, compile and distribute documents to the required standards within defined time-frames to relevant stakeholders.
• Attend to all queries in a professional and friendly manner in order to provide an excellent client experience.
• Screen and route all calls received to appropriate parties.
• Escalate faults and other housekeeping issues with the relevant stakeholders.
• Distribute documentation to the relevant stakeholder within the agreed timeframes.
• Perform all administrative tasks to agreed standards and ensure proper controls are kept for new business applications.
• Provide feedback to relevant stakeholders and managers on trends, practices and breaches as per compliance requirements.
• Keep record and provide feedback of operational metrics related to new business requests (e.g number of requests, status of requests etc.) as and when needed.
• Keep abreast of technical product and legislative knowledge in order to advise on the most relevant and innovative client solutions, complying with governance requirements.
• Timeously complete all administrative and reporting duties, including sales and marketing data tracking, feedback etc. related to the role within the agreed timeframes.

Competencies

• Business Acumen
• Client/Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness