Branch Controller - Pietermaritzburg at FNB South Africa

Purpose

• To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

Experience and Qualifications

• Minimum Qualification - Relevant NQF 5 as prescribed by the Financial Services Board
• Preferred Qualification - Appropriate Degree at NQF 6
• Experience - 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level

Responsibilities

• Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement
• Ensure compliance to legislative and audit requirements and adherence to relevant processes