Branch Administrator - Lydenburg at Epiroc

The role     

• Accurate order processing, invoicing, and time-keeping schedules.
• Performs various clerical office tasks including maintaining files, records, scheduling, compiling data, investigating information, processing documents, posting records, and typing correspondence and reports from drafts.
• Sort and distribute incoming and outgoing mail, including using a scale to determine appropriate postage/shipping method.
• Respond to customer concerns by providing follow-up and feedback on task performance.
• Site reports, daily, weekly, and monthly as required.
• Breakdown and call out cost recovery.
• All admin and filing in the office.
• Client enquiries and problem-solving.
• Keep customers updated on delivery timelines and prioritize any pending orders for faster processing.
• Liaising with all customers to keep good relations in good order.
• All admin-related duties where my assistance is required.
• Site stationery and groceries orders

Competences, skills and experience     

• 2 years related work experience.
• Extensive experience in a fast-paced customer service setting.
• Experience in a manufacturing environment with a quality brand is desirable.
• Responsible, accountable and ability to work independently under pressure.
• Able to work in a fast-paced environment and under pressure.
• Exceptional verbal and written communication skills.
• Highly proficient level computer skills including Ms. Word, PowerPoint Excel, and Outlook.
• Excellent telephone sales personality skills. 
• Prominent organization and presentation skills. 
• Excellent time management skills. 
• Highly energetic and self-starter and self-motivator or competent.
• Decision-making, problem-resolution, and creative thinking skills. 
• Able to multi-task the activities with shifting priorities. 
• Should be honest, assertive, and systematic.

Behaviors    

• Excellent time management.
• Energetic and self-starter.
• Able to multitask activities by shifting priorities.
• Decision-making, problem-solving mentality.
• Emotional Intelligence
• Customer services