Bascule Floor Manager at Accor Hotel

Job Description

Scope of Position:

• Responsible for bar daily shift operations and supervision of staff. Position assists with promoting the Bar, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Responsibilities

• Run the daily show ensuring seamless service and guest satisfaction.
• Ensuring the restaurant/bar area are H&S compliant for each shift.
• Run the daily briefing for the restaurant/bar team and promoting daily specials and upselling techniques.
• Coordinating and running the reservations system
• Coordinating and running the reservations system and drafting floor plan based on how many hungry guests we're expecting.
• Supporting the Bar Manager with Food & Beverage stock; ordering, stock counts
• Support the Restaurant Bar Manager on training of wine, food and beverage menus.
• Cash handling and daily reporting of revenues as per hotel SOP’s
• Teams scheduling
• Responsible for the service on the floor and bar
• Responsible for the safe opening and closing of the restaurant.
• Teaming up with the culinary team on menus, service, and product availability.
• Perform other duties as and when requested.

Qualifications

• Fluent in the English language (verbal & written), second language is an asset.
• Matric and registered level 3 Culinary Diploma 
• International experience would be advantageous.
• Minimum of 2-3 years progressive management experience in a luxury hotel related field. 
• Computer literate in Excel, Word, Outlook, Materials, and e- mail.
• Analytical and Conceptual thinking ability and implementation skills
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have great leadership and communication skills.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and a level head under pressure.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be effective at handling problems in the workplace, including anticipation.
• Prevention, identification, and solutions as necessary.
• Must possess outstanding guest services skills.