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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
Purpose Statement
To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.
Experience
Minimum:
No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
At least 1 year’s client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Basic calculations
Knowledge of Capitec Bank products and business processes (internal)
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Interpersonal & Relationship management Skills
Problem solving skills
Attention to Detail
Competencies
Adhering to Principles and Values
Adhering to Principles and Values_Acting with Integrity
Adhering to Principles and Values_Demonstrating Beliefs and Principles
Adhering to Principles and Values_Showing Community and Social Responsibility
Relating and Networking
Relating and Networking_Creating and Maintaining Networks
Relating and Networking_Managing Political Situations
Relating and Networking_Interacting with People at Different Levels
Relating and Networking_Establishing Relationships
Persuading and Influencing
Persuading and Influencing_Making Convincing Arguments
Persuading and Influencing_Making a Strong Impression
Persuading and Influencing_Negotiating Agreements
Presenting and Communicating Information
Presenting and Communicating Information_Communicating Effectively
Presenting and Communicating information_Presenting and Public Speaking
Delivering Results and Meeting Customer Expectations
Delivering Results and Meeting Customer Expectations_Championing Customer Needs
Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
Delivering Results and Meeting Customer Expectations_Serving Customers
Following Instructions and Procedures
Following Instructions and Procedures_Accepting Direction
Following Instructions and Procedures_Following Policies and Procedures
Following Instructions and Procedures_Managing Meetings
Following Instructions and Procedures_Managing Risk
Following Instructions and Procedures_Managing Time
Following Instructions and Procedures_Working Safely
Conditions of Employment
Clear criminal and credit record
Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
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