Assistant Officer (post level 13) at University of the Free State

Duties and responsibilities:

• Provide professional, friendly customer service.
• Assist with all registration-related activities.
• Processing of registration forms.
• Provide daily administrative support, including data capturing.
• Ensure that all precautions for data confidentiality are maintained.
• Identify missing data inconsistencies and correct errors.
• Handle general enquiries (telephonic, walk-in, email and chatbot).
• Make use of the library FAQ’s website information and data sources to ensure consistent and accurate responses to customers.
• Escalate complaints and non-standard queries to the appropriate line manager.
• Ensure a one-day turnaround time in response to customer queries.

Inherent requirements:

• Grade 12 or NQF Level 4
• Minimum of six (6) months experience in customer service and contact centre environment.

Recommendations:

• A post-school qualification.
• Minimum of two (2) years administrative work experience.