Applications Technical Specialist - BSTD at South African Reserve Bank

Brief description

The main purpose of this position is to support, maintain and enhance the Business Solutions and Technology Department (BSTD) applications to ensure systems availability, systems health and optimal performance.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Support the BSTD applications by monitoring the underlying environments (databases and application servers) to ensure capacity management, systems availability and optimal performance. 
• Maintain the BSTD applications by applying corrective measures (e.g. patches, upgrades, bug fixes, etc.).
• Proactively monitor all application upgrades, new releases and product replacements that could affect the assigned application.
• Configure the application infrastructure to ensure optimal performance and install new features to enable new functionality.
• Investigate and resolve medium-high complexity technical issues by interacting with users, developers and other stakeholders on allocated applications.
• Provide reporting and recommendations on solution performance and systems availability to senior management and relevant stakeholders. 
• Proactively manage business and stakeholder relationships with respect to application support.
• Keep abreast of best practices and technologies related to BSTD as well as ensure the application thereof where relevant.
• Impart knowledge of the technical environment to the systems development team. 
• Maintain compliance to security and application standards.

QUALIFICATIONS

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree in Computer Science (NQF 7), Information Management or Information Technology or an equivalent qualification; and
• six to eight years’ experience in deploying, supporting, maintaining and enhancing the application server environments for document management applications. 

The following will be an added advantage:

• Solid knowledge of Microsoft Windows Server, IIS, TCP/IP, VLAN.
• Solid knowledge of MS SQL server and SSRS.
• Solid knowledge in Appworks or workflow management environments.
• Experience with the Vizor product suite
• Experience in administering document management applications.

Additional requirements include:

knowledge and skill in:

• industry, organisational and business awareness;
• quality assurance;
• continuous improvement;
• continued learning and professional development;
• business continuity and planning;
• IT enablement planning;
• IT transformation and innovation;
• release management;
• application design, configuration and development;
• application support and maintenance;
• infrastructure design and development;
• systems integration;
• workload estimation; and 
• technical analysis.