Analyst, Workforce Management at Standard Bank Group

JOB DESCRIPTION

To implement and execute the workforce management plan over the Long, Medium, and short term across the voice branch and supporting departments. This includes forecasting scheduling and scenarios planning to help the business unit achieve service level targets and customer experience targets.

QUALIFICATIONS

Minimum Qualification:

• Degree in Information Studies

Experience Required:

• 3-4 years
• Experience in a workforce management environment
• Digital & eCommerce, CHNW

ADDITIONAL INFORMATION

Behavioural Competencies:

• Interpreting Data
• Challenging Ideas
• Articulating Information
• Interacting with People
• Resolving Conflict

Technical Competencies:

• Heart of Customer Experience
• Use of Process Design Tools & Systems
• Compliance
• Product Knowledge (Consumer Banking)
• Planning, Forecasting and Budgeting