Analyst, Insights at Standard Bank Group

JOB DESCRIPTION

The Analyst, Insights is responsible for supporting the Contact Centre, Admin and Support teams across Fraud with timely Reporting/Dashboard/Scorecard solutions using SQL ,MS Excel, SharePoint, SAS and similar Business Intelligence tools.

To support the reporting requirements by way of data pulls, queries, and automating processes/tasks, creating reports, scorecards and dashboards to the contact centres, admin and support teams (WFM/Projects/QA,Dialler)

QUALIFICATIONS

Qualifications /Experience Required

• 3+ years of experience in working with SAS/ SQL and experience in data gathering, storage, extraction and manipulation.
• 3+ years of experience in working in collections and deep understanding of Collections terminology, strategy process and procedures
• Strong working knowledge of call centre technology, and strong skills in conducting systems analysis and troubleshooting
• End to end knowledge of collections process and procedures
• Advanced knowledge on ACD and dialler systems

ADDITIONAL INFORMATION

• Special skills
• Computer literacy
• SQL Skills
• SAS Skills
• SSIS/SSRS
• Microsoft SharePoint
• Detail-oriented
• Strong work ethic
• Back ground on the functionality of Dialer and reporting
• Able to adapt to change quickly in a fast-paced environment
• Strong communication and verbal skills
• Able to interact professionally with peers, SMEs, developers, and management
• Self-starter (Effectively projects manage reporting requirements from start to finish)