AME IT Service Delivery Manager at Cummins Inc.

Description

We are looking for a talented AME IT SERVICE DELIVERY MANAGER to join our team specializing in SYSTEMS/INFORMATION TECHNOLOGY for our CORPORATE/CBS SEGMENT in JOHANNESBURG, GAUTENG, SOUTH AFRICA .

In this role, you will make an impact in the following ways:

• Responsible for the management, operations, delivery and support of defined IT applications and/or infrastructure services; directs and coordinates the efforts of people to accomplish goals and objectives using available resources.
• Contributes to the delivery of specific IT services and able to assist the Service Owner when needed.
• Helps the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog, Asset Management system).
• Generates and reports service delivery metrics and drives standards across regions and locations (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).
• Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers.
• Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate.

To be successful in this role you will need the following:

• College, university, or equivalent degree in Information Technology, Business or a related subject required.
• Intermediate level of relevant work experience required. 3-5 years of experience.
• Knowledge of designing, developing, and maintaining integrations between SAP S4Hana and other systems.
• Knowledge of designing, developing, and maintaining SAP S4Hana -based data models and reports to assist business decision-making.