Agent: Technical Support at Capitec Bank

Purpose Statement

• To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.

Experience

• 1-2 yearsTelephonic technical support experience, preferably in a Service Centre environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology - Technical Support or Similar

Knowledge
Minimum

• MS Office suite (Basic)
• Cooperation and relationship building with peopl

Ideal

• Basic IT Hardware and Software Support
• Client Service principles

Skills

• Communications Skills
• Analytical Skills
• Attention to Detail
• Interpersonal & Relationship management Skills

Competencies

• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Working with People
• Deciding and Initiating Action
• Adhering to Principles and Values
• Adapting and Responding to Change
• Analysing
• Presenting and Communicating Information
• Following Instructions and Procedures
• Relating and Networking
• Coping with Pressures and Setbacks

Additional Information

• Willingness to work or be available overtime and / or weekends if required
• Clear criminal and credit record
• Ability and willingness to work in an open plan environment
• Must have access to transport (personal/public)
• Contactable via own mobile phone