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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
Purpose Statement
To provide remote assistance and resolve non real time client queries with the aim on optimal client experience and client retention.
Experience
Minimum:
Minimum of 2 years client service experience.
Ideal:
2 years experience in a contact centre environment
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
Knowledge and understanding of:
Financial Industry
Ideal:
Knowledge and understanding of:
Capitec bank services, products policies and procedures.
South African banking environment
Social Media
Skills
Communications Skills
Competencies
Working with People
Delivering Results and Meeting Customer Expectations
Adapting and Responding to Change
Coping with Pressures and Setbacks
Deciding and Initiating Action
Following Instructions and Procedures
Persuading and Influencing
Planning and Organising
Conditions of Employment
Clear criminal and credit record
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