Administrative Support Analyst at University of the Witwatersrand

Purpose:

• The Administrative Support Analyst will be responsible for administration functions within the Financial Information Management Systems Team.

The role of the administrative support analyst will include the following:

• To ensure that calls are resolved within set service level delivery times.
• Engagement and communication with support consultants to ensure that progress on calls is tracked daily.
• Call analysis and provision of suggestions on improvements to training processes, business processes or system processes, to alleviate and thus reduce the high call volumes.
• Improvement of processes linked to and related to providing an efficient service to the financial users of the system.
• Configuration of financial responsibilities that are in alignment with the role of the individual having the access to the responsibility, thereby ensuring segregation of duties and reduction of risk that could potentially arise from users not having the correct access to the financial system.
• Allocating access to users and ensuring that annual user access cleanup exercises are conducted.
• Co-ordination of enhancements to the IT Service management (ITSM) system that is used to manage access calls.
• Reviewing audit findings pertaining to user access and ensure that they are followed through and acted upon before the next audit review.
• Responsible and accountable for project managing the rollout of desktops and laptops within the Finance Division, every 3 years.
• Administering and coordinating training on the Financial Systems. Training the “Introduction to Oracle” course.
• Administer and setup the annual and ad hoc training events that are hosted by the financial information management systems team.
• Perform the function of the SharePoint administrator for the Finance Division.
• Manage specific projects to contribute to the digitization plan of Finance.
• Managing GLwand (A reporting tool) licenses and allocation of access to users.
• Managing and ensuring that the Finance overnight schedules are operational and are reviewed and amended as required.
• A high-level understanding of Oracle financial modules.

Brief Description        
Requirements

• Matric
• Diploma in Information Systems (Essential)
• 2-4 years of work experience in a support environment using ERP Systems.

Competencies (Knowledge, Skills and Behaviors)

• Analytical thinking to enable the analysis of data i.e. analysis of call volumes from one month to the next.
• Reporting skills, both graphical and written, illustrating statistics and trends.
• Sense of urgency and awareness to ensure quick turnaround times.
• Good coordination skills and the ability to multitask.
• Ability to research solutions on existing issues, interpret suggested solutions and communicate these.
• Ability to document system processes.
• Strong administrative skills
• Strong interpersonal skills and listening skills.
• Ability to work under pressure.
• Process Oriented
• Results Oriented
• Customer and service excellence focus
• Project management skills
• Computer literate including extensive experience with spreadsheet, email and calendaring. Must have the ability to navigate their way through systems.
• Exposure to an ERP environment is a strong advantage.
• Excellent communication skills, verbal and written.