Administrative Assistant Helpdesk: Financial Aid (Internal only) - (6751) at Cape Peninsula University of Technology

Job Purpose

• To provide students with information about Financial Aid.
• Referral of students to Financial Aid Officers as required.
• Issuing, collection processing of various application forms for SETA's, Bursaries and NSFAS.
• Check student's funding statuses on NSFAS portal, overall administration of enquiry desk. 
• The incumbent will be required to work overtime during peak times or as and when required

Job Knowledge, Skills and Experience

• Matric (Grade 12) or equivalent 
• Two (2) years' experience in the administration of Financial Aid
• Knowledge of Financial Aid Policies and Procedures
• Knowledge of ITS

Recommendation

• A relevant National Diploma (3-year qualification) in a Business related field

Key Performance Areas / Principal Accountabilities

• Assisting students with completing learner agreement, application forms, anneals forms
• Create a master-list and capture on the system and keep record of all documents received and accurately file for audit purpose
• Confirming validity and integrity of documents
• Extracting data, compiling and processing claims
• Participate in Orientation and open day sessions
• Assist with explain the student fee account
• Provide support to the Financial Aid Officers and any other request from the Senior Financial aid Officer and the Manager
• General administrative duties which include maintain filling system and tasks related to the operations of the office
• Liaise with students, parent and other stakeholders

Competencies

• Good communication skills (Verbal and written)
• Good interpersonal skills and Computer Literacy (Outlook, MS Excel & Word and ITS)
• Attention to detail
• Ability work under pressure with strict adherence to deadlines
• Time management
• Contribution to team success
• initiating action
• Student client focus
• Accuracy
• Ability to manage multiple tasks

Closing Date: 21 July 2023