Administration Officer III at Sanlam Group

About the Job

What will you do?
Purpose of the Role

• To support the effective and efficient working of the Distribution Operations function by performing operational, administrative and reporting duties relating to one of the following areas:
• Implementation
  • New business and Individual Life
  • Distribution Operations What will make you successful in this role?
  • Operational execution

Perform operational duties relating to one of the following areas:

• In case of: New Business and Individual Life
  • Capture New Business applications across the Distribution units (SPF, Group Benefits and Retail).
  • Convert group schemes to individual policies and respond to queries related to the conversion.
  • Verify personal details for FIC compliance.
  • Set new up for Group Benefit policies.
  • Generate and issue policy document packs and certificates.
  • Split and process bulk applications.
  • Execute simple changes on policy information and corrections on processing errors (Omega ErrorFixes).
  • Amend commission structures and commission splits where relevant.
  • Respond to queries and support on New Business applications captured across the product suite,within SLAs.
  • Flag and communicate New Business System errors and issues.
  • Load members on group policies (new and existing).
  • Following up on outstanding requirements for new business applications.
• In case of: Implementation
  • Follow and execute the system implementations of new schemes.
  • Conduct party and client due-diligence.
  • Administer and process user access requests pertaining to new schemes.
  • Address all queries relating to implementation of schemes.
  • Provide administrative support during Implementation audits.
  • Identify and collate training requirements for operating new schemes.
• In case of: Distribution Ops
  • Execute operational processes across the following areas:
  • Onboarding
  • Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to FAIsrequirements, and that the correct processes were followed .
  • Terminations and recoveries
  • Process debt repayments.
  • Process internal and external recoveries.
  • Conduct advisor debt search via the portal.
  • Make recommendations for litigations.
  • Process write-offs for advisor / broker debt.
  • Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliated representatives.
  • Conduct agency compliance and fraud checks.
  • Perform administration relating to pension.
  • Complete agency balance statements.
  • Process Franchise closure processes.
  • Replacements
  • Handle internal and external replacements processes as per policy replacement standard.
  • Commissions
  • Accurate calculation of commissions, administration of loans and advances.
• Reporting
  • Compile data and information to inform reporting. Where required, support the Team Leader to compilesections of reports. Qualifications
  • Matric (Grade 12)
  • Diploma or degree in related field will be advantageous Knowlege
  • In-depth understanding of industry standards
  • Working knowledge of products and services (advantageous)
  • Knowledge of regulatory and compliance frameworks would be advantageous
  • Customer engagement principles
• Experience
  • 2 - 3 Years experience in an administrative capacity in an operational environment.
  • Experience in the insurance industry would be advantageous.
  • Demonstrated client engagement experience.
  • Experience working on office management or task management systems (MS Outlook / Teams / Jira /etc.)