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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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About the Job
What will you do?
Purpose of the role
- To support the effective and efficient working of the Distribution Operations function by performingoperational, administrative and reporting duties relating to one of the following areas:
- Implementation
- New business and Individual Life
Distribution Operations What will make you successful in this role?
Operational execution
Perform operational duties relating to one of the following areas:
- In case of: New Business and Individual Life
- Capture New Business applications across the Distribution units (SPF, Group Benefits and Retail).
- Convert group schemes to individual policies and respond to queries related to the conversion.
- Verify personal details for FIC compliance.
- Set new up for Group Benefit policies.
- Generate and issue policy document packs and certificates.
- Split and process bulk applications.
- Execute simple changes on policy information and corrections on processing errors (Omega ErrorFixes).
- Amend commission structures and commission splits where relevant.
- Respond to queries and support on New Business applications captured across the product suite,within SLAs.
- Flag and communicate New Business System errors and issues.
- Load members on group policies (new and existing).
- Following up on outstanding requirements for new business applications.
- In case of: Implementation
- Follow and execute the system implementations of new schemes.
- Conduct party and client due-diligence.
- Administer and process user access requests pertaining to new schemes.
- Address all queries relating to implementation of schemes.
- Provide administrative support during Implementation audits.
- Identify and collate training requirements for operating new schemes.
- In case of: Distribution Ops
- Execute operational processes across the following areas:
- Onboarding
- Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to FAIsrequirements, and that the correct processes were followed .
- Terminations and recoveries
- Process debt repayments.
- Process internal and external recoveries.
- Conduct advisor debt search via the portal.
- Make recommendations for litigations.
- Process write-offs for advisor / broker debt.
- Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliatedrepresentatives.
- Conduct agency compliance and fraud checks.
- Perform administration relating to pension.
- Complete agency balance statements.
- Process Franchise closure processes.
- Replacements
- Handle internal and external replacements processes as per policy replacement standard.
- Commissions
- Accurate calculation of commissions, administration of loans and advances.
- Reporting
- Compile data and information to inform reporting. Where required, support the Team Leader to compilesections of reports. Qualifications
- Matric (Grade 12)
- Diploma or degree in related field will be advantageous Knowledge
- In-depth understanding of industry standards
- Working knowledge of products and services (advantageous)
- Knowledge of regulatory and compliance frameworks would be advantageous
- Customer engagement principles
- Experience
- 2 - 3 Years experience in an administrative capacity in an operational environment.
- Experience in the insurance industry would be advantageous.
- Demonstrated client engagement experience.
- Experience working on office management or task management systems (MS Outlook / Teams / Jira /etc.)
go to method of application »
About the Job
What will you do?
Purpose of the Role
- To support the effective and efficient working of the Distribution Operations function by performing operational, administrative and reporting duties relating to one of the following areas:
- Implementation
- New business and Individual Life
- Distribution Operations What will make you successful in this role?
- Operational execution
Perform operational duties relating to one of the following areas:
- In case of: New Business and Individual Life
- Capture New Business applications across the Distribution units (SPF, Group Benefits and Retail).
- Convert group schemes to individual policies and respond to queries related to the conversion.
- Verify personal details for FIC compliance.
- Set new up for Group Benefit policies.
- Generate and issue policy document packs and certificates.
- Split and process bulk applications.
- Execute simple changes on policy information and corrections on processing errors (Omega ErrorFixes).
- Amend commission structures and commission splits where relevant.
- Respond to queries and support on New Business applications captured across the product suite,within SLAs.
- Flag and communicate New Business System errors and issues.
- Load members on group policies (new and existing).
- Following up on outstanding requirements for new business applications.
- In case of: Implementation
- Follow and execute the system implementations of new schemes.
- Conduct party and client due-diligence.
- Administer and process user access requests pertaining to new schemes.
- Address all queries relating to implementation of schemes.
- Provide administrative support during Implementation audits.
- Identify and collate training requirements for operating new schemes.
- In case of: Distribution Ops
- Execute operational processes across the following areas:
- Onboarding
- Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to FAIsrequirements, and that the correct processes were followed .
- Terminations and recoveries
- Process debt repayments.
- Process internal and external recoveries.
- Conduct advisor debt search via the portal.
- Make recommendations for litigations.
- Process write-offs for advisor / broker debt.
- Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliated representatives.
- Conduct agency compliance and fraud checks.
- Perform administration relating to pension.
- Complete agency balance statements.
- Process Franchise closure processes.
- Replacements
- Handle internal and external replacements processes as per policy replacement standard.
- Commissions
- Accurate calculation of commissions, administration of loans and advances.
- Reporting
- Compile data and information to inform reporting. Where required, support the Team Leader to compilesections of reports. Qualifications
- Matric (Grade 12)
- Diploma or degree in related field will be advantageous Knowlege
- In-depth understanding of industry standards
- Working knowledge of products and services (advantageous)
- Knowledge of regulatory and compliance frameworks would be advantageous
- Customer engagement principles
- Experience
- 2 - 3 Years experience in an administrative capacity in an operational environment.
- Experience in the insurance industry would be advantageous.
- Demonstrated client engagement experience.
- Experience working on office management or task management systems (MS Outlook / Teams / Jira /etc.)
go to method of application »
About the Job
What will you do?
Purpose of the role
- To support the effective and efficient working of the Distribution Operations function by performing operational, administrative and reporting duties relating to one of the following areas:
- Implementation
- New business and Individual Life
- Distribution Operations What will make you successful in this role?
- Operational execution
Perform operational duties relating to one of the following areas:
- In case of: New Business and Individual Life
- Capture New Business applications across the Distribution units (SPF, Group Benefits and Retail).
- Convert group schemes to individual policies and respond to queries related to the conversion.
- Verify personal details for FIC compliance.
- Set new up for Group Benefit policies.
- Generate and issue policy document packs and certificates.
- Split and process bulk applications.
- Execute simple changes on policy information and corrections on processing errors (Omega Error Fixes).
- Amend commission structures and commission splits where relevant.
- Respond to queries and support on New Business applications captured across the product suite, within SLAs.
- Flag and communicate New Business System errors and issues.
- Load members on group policies (new and existing).
- Following up on outstanding requirements for new business applications.
- In case of: Implementation
- Follow and execute the system implementations of new schemes.
- Conduct party and client due-diligence.
- Administer and process user access requests pertaining to new schemes.
- Address all queries relating to implementation of schemes.
- Provide administrative support during Implementation audits.
- Identify and collate training requirements for operating new schemes.
- In case of: Distribution Ops
- Execute operational processes across the following areas:
- Onboarding
- Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to FAIs requirements, and that the correct processes were followed .
- Terminations and recoveries
- Process debt repayments.
- Process internal and external recoveries.
- Conduct advisor debt search via the portal.
- Make recommendations for litigations.
- Process write-offs for advisor / broker debt.
- Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliated representatives.
- Conduct agency compliance and fraud checks.
- Perform administration relating to pension.
- Complete agency balance statements.
- Process Franchise closure processes.
- Replacements
- Handle internal and external replacements processes as per policy replacement standard.
- Commissions
- Accurate calculation of commissions, administration of loans and advances.
- Reporting
- Compile data and information to inform reporting. Where required, support the Team Leader to compile sections of reports. Qualifications
- Matric (Grade 12)
- Diploma or degree in related field will be advantageous Knowledge
- In-depth understanding of industry standards
- Working knowledge of products and services (advantageous)
- Knowledge of regulatory and compliance frameworks would be advantageous
- Customer engagement principles
- Experience
- 2 - 3 Years experience in an administrative capacity in an operational environment.
- Experience in the insurance industry would be advantageous.
- Demonstrated client engagement experience.
- Experience working on office management or task management systems (MS Outlook / Teams / Jira / etc.)
go to method of application »
About the Job
What will you do?
- The main purpose of this job is to assist with the implementation of new clients as well as the servicing of clients (including existing clients). Also have the responsibility to resolve client queries via telephone and email (CRM). Support the Sales team and foster client growth. Understand client data, eg.
- Volume and value of transactions, fees generated, lapse/unpaid ratio’s, etc through proactive client management. Report system errors and give ideas/input for process enhancements.
What will make you successful in this role?
Key Responsibilities
- Successful onboarding and servicing of clients
- Implemented process enhancements
- Reported system errors
- Resolved client queries
- Transferred knowledge & skills
- Good CRM skills (Client Relation Management)
- Managed risks
- Supporting the Business Manager and sales consultants
Qualifications
- Grade 12 with Accounting background
- Appropriate Money Movement experience/knowledge
- Computer literacy (Excel & Word)
- Diploma / Degree will be advantageous
Experience, Knowledge and Skills
- 2- 3 years experience working in a similar environment with experience in Multi Data system knowledge, procedures and processes
- Multi Data system knowledge
- Understanding client needs
- Multi Data procedures and processes
- Bank and Financial industry knowledge
- Money movement knowledge
Competencies
- Building customer loyalty
- Building and maintaining relationships (CRM)
- Problem solving
- Communication
- Concern for accuracy
- Innovation Sanlam
Core Competencies
- Cultivates innovation
- Client focus (TCF)
- Drives results
- Collaborates
- Flexibility and adaptability
go to method of application »
About the Job
What will you do?
- Contact Clients that have recently cancelled policies and offer reinstatement according to the reinstatement rules for SRM
- Gather information on reason for cancellation
- Build positive working relationships with customers for repeat businesses
- Review product changes, investment results, policy values ect of orphaned clients and provide information on any features, benefits or conversion privileges of which clients are not aware of
- Be able to positively engage an orphaned that maybe disgruntled and retain relationship
What will make you successful in this role?
Qualification & experience
- Matric (Grade 12)
- At least 6 months relevant experience in a financial environment
- Experience in the Financial Sector
Knowledge and skills
- Computer skills
- Advanced MS Office (Excel, Access, PowerPoint)
- Well-developed communication (written & verbal) skills
Personal Attributes
- Numeracy Skills
- Relating and networking
- Adapting and responding to change
- Confidence and decisiveness
- Planning and organising
- Attention to detail
- Team player
- Pro-activity
- Deadline driven
go to method of application »
About the Job
What will you do?
- You will form part of the Information Security Team performing tests on applications, networks and computer systems to identify weaknesses. What will make you successful in this role?
- Having a passion for Information Security with a high degree of integrity and trust. Understanding and practical exposure to information security testing principles and execution. You have the ability to work under pressure and is willing to learn.
Core Outputs
- Perform formal penetration tests on web-based applications, networks and computer systems
- Conduct physical security assessments of servers, systems and network devices
- Design and create new penetration tools and tests
- Probe for vulnerabilities in web applications, fat/thin client applications and standard applications
- Pinpoint methods that attackers could use to exploit weaknesses and logic flaws
- Employ social engineering to uncover security holes (e.g. poor user security practices or password policies)
- Incorporate business considerations (e.g. loss of earnings due to downtime, cost of engagement, etc.) into security strategies
- Research, document and discuss security findings with management and IT teams
- Review and define requirements for information security solutions
- Work on improvements for security services, including the continuous enhancement of existing methodology material, monitoring capabilities and preventative controls.
- Provide feedback and verification as an organization fixes security issues
- Although the focus is on Offensive security this role will work closely with the defensive security disciplines (Blue Team) and assist in development of systems to automate and improve response times of this team as well.
Experience
- 3 – 5 year penetration testing experience (will be advantageous)
- Scripting skills like Bash, Powershell, Javascript
- Python coding
- .Net Coding skills
- Experience working with Kali toolset and other open source and COTS hacking tools Qualifications
- Grade 12
- Information Technology Degree or Diploma will be advantageous
- Completed a pen testing course like HBN, CEH, OSCP or SANS 504, SANS 560, SANS 561 (or equivalent experience)
- The incumbent will be required to Certify his/her skills by completing certification exams over time (CEH/GPEN/OSCP) etc. Knowledge and Skills Incident Investigation Document Auditing Risk Management Reporting and Administration Quality, Compliance and Accreditation
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About the Job
Purpose of the role
- The role of the Contract Validator is to validate the contractual information of clients provided at application to ensure that the correct information was provided to assess the risk. What will you do?
Outputs/ Core Tasks:
- Validation of contracts with reference to life and disability claims of all Sanlam affiliates for whom Sanlam Risk & Savings either act as re-insurer or offer underwriting and claims services e.g. BrightRock, Sanlam Retail Mass and African Rainbow Life.
- Investigate cases relating to new business non-disclosures.
- Extract reasons from reports in order to reconstruct plans and communicate this to relevant stakeholders.
- Identify potential risks or issues and make suggestions to mitigate those risks.
- Resolve queries and complaints.
- Assist with new business production during 2 weeks before cut-off.
Note:
- The environment necessitates overtime in peak periods. The amount of overtime hours depends on the business need in terms of the volumes received. What will make you successful in this role?
Role Requirements
Qualification:
- Grade 12 with Mathematics or Accountancy.
Experience:
- At least 7 years medical and financial underwriting experience.
- Experience in underwriting processes.
- Exposure to the application of underwriting and re-insurance policies.
- Exposure to financial underwriting and business insurance will be advantage.
- Exposure to underwriting software/programs will be an advantage.
Knowledge:
- Knowledge of Sanlam products, claims definitions, contract wording and processes.
- Knowledge of prognosis of medical conditions.
- Understand medical terminology (anatomy and physiology).
- In-depth knowledge and understanding of financial statements and questionnaires.
Competencies:
- Communicates effectively
- Business insight
- Decision quality
- Analytical thinking
- Cultivates innovation
- Plans and aligns
- Concern for accuracy
- Customer focus
- Collaborates
- Drives engagement
- Drives results
- Team success
- Being resilient
- Tech savvy
go to method of application »
About the Job
- As part of SanlamConnect, Succession Financial Planning (SFP) is a financial services provider with a focus on the Registered Financial Adviser (RFA), looking to grow a professional practice while offering holistic financial planning to their clients. SFP is a wholly owned subsidiary of the Sanlam Group.
- What will you do?
- This is a 12-month contract position allowing the incumbent to gain relevant work experience in the financial services industry. The individual will be exposed to training, mentoring and office administration whilst being part of an administrative team at SFP.
The responsibilities will include:
- Undertake to fully understand the content and impacts of all relevant legislation and requirements for the financial services industry.
- Identifying opportunities to optimise and innovate within the operations environment.
- Ensure that all compliance practices and procedures are strictly observed regarding disclosures, advice, record keeping, and ethics/behaviour undertaken when dealing with advisers and clients.
- Track, interpret and communicate trends or gaps in terms of risks within the business.
- Support the complaints register and resolution process.
- Ensure all complaints are logged, appropriately investigated, and resolved according to the due process. Undertake to do the necessary report and record keeping thereof.
- Working closely with line management and the planners, ensuring that all advice facing intermediaries and management are fit and proper FAIS accredited and keep the requirements and credits up to date at all times.
- Provide administration support to line manager
- Gatekeep and monitor new business received
- Administration of tax & tax calculations, account payments, administration of remuneration and reserve accounts
- Administration of adviser terminations and reintermediation
- Provide advice with regards to policy, financing rules and debt management.
- Compile statistics with regards to financing and reports, including effective processing of statements What will make you successful in this role?
Qualification & experience
- A relevant matric qualification
- A completed three year Information Systems, Business Analytics, or Project Management related diploma/degree
- Project Management, Change Management (advantageous)
- Preferably no or very limited previous working experience
Knowledge and skills
To be successful you will need to demonstrate good experience in:
- Successful candidate should be unemployed
- Knowledge of and experience in MS Office
- Good basic IT/systems operations knowledge
- Financial Services Industry Knowledge (advantageous)
- Relevant regulatory legislation and compliance knowledge (advantageous)
Competencies
- Cultivates innovation
- Client centricity
- Results driven
- Collaboration
- Flexibility and adaptability
- Plans and aligns
- Communicates effectively
- Action oriented
- Optimizes work processes
go to method of application »
About the Job
What will you do?
- As a SAP Successfactors RBP (Role based permissions) and ECC HR Security Specialist, you will be responsible to provide security support within the Success Factors and SAP ECC HR systems.
- You will report to the Head of SAP Centre of Expertise (CoE) within Sanlam Group Technology (SGT), a Sanlam Life and Savings division and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support. You will maintain a close client and SAP CoE relationship to effectively support SLA’s and OLA’s between SGT and Business stakeholders.
What will make you successful in this role?
- Action JIRA’s and monitor CA Unicentre calls
- Analyse and action remediation plans for SOD violations on roles/users for the ECC HR and Successfactors systems
- Ensure that you follow Release, Incident and SAP Change Management procedures
- Provide support in terms of permissions of high risk and proactively take action to reduce risk on the systems
- Provide SAP Security support skills to business end users and team members
- Work closely with GRC CoE to provide feedback on the implementation of SOD remediation activities on the Successfactors RBPs and ECC HR systems
- Align with SAP CoE governance procedures, and principles
- Work with internal and external audit teams to provide audit support
- Understanding and how to interpret GRC SOD violation reports
- Updating of roles/users and understanding risk and impact of changes
- Self driven individual that would drive with the business or impacted users of remediation
- Manage projects within the SAP Security area
- Responsible for coordination and managing regular reviews of user’s access including privileged user logs and critical roles
- Responsible for monthly/regular controls on the ECC HR and Successfactors environments and completing these on time
Qualification
- Matric
- Bachelor’s degree or Diploma, preferably in Computer Science, Information Systems or related would be beneficial
- SAP System Security and Authorizations or Successfactors certification is advantageous
Knowledge
- Technical knowledge of SAP Security and Authorization Concepts User & Role management
- Experience with user and role administration in SAP NetWeaver (HCM) and Successfactors Role based permissions
- Troubleshooting complex security issues and risks related to SAP Netweaver (HCM) and Successfactors Role based permissions
- Excellent technical knowledge of HR Structural authorizations and Infotype restrictions
- Good understanding of SAP GRC Access Controls, Emergency Access Management and Access Risk
- Good knowledge of system change management processes preferably using JIRA or similar
- Knowledge of SAP Modules HR and Successfactors Learning admin, ONB Dynamic Groups, Role based permissions, Proxy access restrictions, report access
- Knowledge of Control and Compliance requirements, Security Audit Cycles, Segregation of Duties and Risk Remediation
- Understanding the support environment, SLA and policies
- Good knowledge of SAP Security strategy documentation alignment and understanding
Skills and Experience
- Ability to collaborate with SAP Functional and Technical teams to drive remediation plans and impact thereof
- Ability to proactively analyse high risk permissions
- Ability to interpret and interrogate written requirements specification documents
- Ability to deliver in accordance with strict deadlines
- Excellent interpersonal and communication (written and verbal) skills
- 3- 5 years in SAP ECC HCM Support and Successfactors Role based permissions
- Involvement in at least 1 SAP HCM full life cycle implementation
Method of Application
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