Admin Training Officer - NTK Retail, Head Office Modimolle at VKB Group

Job Description

Responsible for the overall management and training of the administrative personnel in VKB Retail.

Requirements

• Grade 12/NQF4 with Accounting or Maths as subjects.
• 4 years' experience working in a similar role (Administrative/ Retail).
• Computer literate in MS Office package.
• Valid driver's license and willing to travel regularly.

Duties and Responsibilities 

• Continuous verification of internal controls (inventory count, claims, returns, shipments, stationery register, etc.) to ensure that risk is minimised within administrative function that could result in financial loss.
• Continuous reconciliation and verification of controls pertaining to back transactions and petty cash.
• Ensure that branches comply with all legislative requirements and regulation, VKB systems, Policies and documentation.
• Conducting Inventory Surveys; scheduled and unscheduled.
• To review Audit reports and identify and implement interventions to minimise risks by implementing action plans that minimise audit points.
• Taking disciplinary action and carrying out accompanying steps and procedures within the disciplinary code in collaboration with the Human Resources department.
• Ensure that Retail Branches meet all administrative requirements by conducting routine inspections.
• Compile and communicate monthly reports giving feedback on possible risks, discrepancies as well as solutions to address them.
• Provide all retail staff with the necessary expert advice and assistance as required.
• Co-ordinating and resolving customer complaints and inquiries within 8 hours of receipt.
• Continuous liaison with internal departments (HR, Input Trade, Finance, Purchasers, Audit) and clients to ensure quality service delivery and maintain long-term relationships.
• Ensure that staff are mentored and trained to perform all tasks according to VKB’s Policies and Procedures to the necessary standard.
• Identify training needs and coordinate training interventions, together with the training department, to address those needs.

Skills

• Effective 
• Organized and focused on planning 
• Ability to prioritize
• Able to work under pressure
• Able to meet deadlines
• Good telephone and email etiquette 
• Team player & team leader
• Personal resilience 
• Able to handle conflict