Accommodation Manager: Student Support at NSFAS

POSITION OVERVIEW:

• To participate in the development of NSFAS policies, operation plans, systems and procedures that drive the efficient and effective implementation of the NSFAS student accommodation programmes intended to support students.

RESPONSIBILITIES:

• Provide semi-technical and liaising support for the Student Accommodation Unit:
• Responsible for the Online and Manual Application Queries at campuses.
• Ensure effective registration processes and adherence to NSFAS policies.
• Identify challenges and ensure these are communicated timeously to the relevant stakeholders.
• Track the implementation of identified projects within the CIO’s Office support programmes.
• Analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
• Policy, Systems & Procedure Development:
• Participate in the development and management of the NSFAS student accommodation/housing strategy, policy(ies), guidelines, and procedures in line with the student-centric model.
• Optimise and manage processes developed in the value chain of student accommodation to maximise the student experience.
• Core Strategic Objectives
• Manage queries through a centralized mechanism with a reporting functionality.
• Ensure that all NSFAS-funded students qualifying for private student accommodation are processed correctly in the system.
• People Management & Ethical Leadership
• Manage and participate in the recruitment and selection of subunit vacancies in line with EE targets.
• Delegate student accommodation programmes to subordinates for implementation.
• Lead and manage the subunit team to achieve the set and agreed programmes.
• Direct, inspire, coach, and mentor subordinates to deliver quality programmes in line with NSFAS Values.
• Lead and manage the individual performance contracting and review process for subordinates.
• Lead and manage all disciplinary matters of subordinates related to performance and conduct issues.
• Stakeholder Management & Relationships
• Manage the utilisation and implementation of the student accommodation policy, processes, efficiency channels and databases to resolve stakeholder queries and complaints.
• Manage and delegate the sharing of the accredited list of accommodation providers with institutions of higher learning for the smooth student experience.
• Collaborate with stakeholders on debates and programme development matters of interest and influence.
• Provide input to the Publication and updating of the details of NSFAS student accommodation programme.
• Manage the complaints and resolve incidences with students and accommodation providers.
• Reporting & Accountability
• On sub-unit strategic KPIs progress
• On the subunit operational plan progress
• On strategic stakeholders’ issues and interventions management
• On internal and external audit and risk
• On any other work in the mandate of the student accommodation subunit

DESIRED SKILLS AND EXPERIENCE
Minimum requirements:

• NQF Level 7 in Commercial, Public Administration, Business Management.
• 5 Years plus experience in supporting student programmes at Higher institution level.
• Working knowledge of lease agreements and dispute resolution processes.
• Good understanding of the Higher education sector.
• Understanding Higher Education systems
• Computer literacy – Intermediate MS Package Suite
• SQL Certificate
• Driver’s License
• Preferred:
• NQF Level 8 plus in Commercial, Public Administration, and Business Management.

Skills and Competencies:

• Strategic and visionary
• Project Management
• Interpersonal Skills
• Data Analysis
• Presentation Skills
• Goal orientation skills
• Influence and Advocacy
• Systems and IT Processes
• Attention to detail
• Quality assurance
• Written and Verbal communication
• Reporting
• Conflict Resolution
• Negotiations Skills