Claims Assessing Team Leader at Old Mutual South Africa

Job description

Key focus of the role:

This role manages a technical processes team which includes claims assessors and effective administration as well as coaching and development of all staff in order to maximize productivity. The incumbent is individually accountable for achieving results through others.

Role Description & Key Result Areas:

Specific Key Result Areas:

• Manages daily operational (client service and administrative) delivery within specific functional area
• Delivers, maintains and enhances service / work standards and work quality via a team of technical staff, within a given process/es
• Establishes and maintains client & IMED relationships
• Could take accountability for the implementation of operational projects.
• Extensive experience in day to day management.
• Manages between 10 and 15 clerical and technical staff

Generic Key Result Areas:

• Budget Control:
• Manages an operational budget.
• Operational Delivery:
• Accountable for technical decision making within a specific functional area.
• Could take accountability for the implementation of a strand of an operational project.
• Extensive experience in day to day management.
• Manages daily operational (client service and or administrative) delivery within specific functional area.
• Quality Assurance:
• Delivers, maintains and enhances service / work standards and work quality within a given process.
• Develops and maintains procedural documentation.
• Ensures daily processing complies to all appropriate product and legislative rules and requirements.
• Relationship Building:
• Builds and manages external relationships.
• Establishes and maintains relationships with internal stakeholders.
• Team Effectiveness:
• Accountable for others' time, task and output quality, for periods of up to 3 months.
• Balances own priorities with directing and motivating others.
• Coaches and mentors staff.
• Creates a climate for optimal performance.
• Guides and directs staff to achieve operational excellence standards.
• Individually accountable for customer/client service delivery through efforts of others, for periods of up to 3 months.
• Manages performance.
• Plans and assigns work over the applicable period.
• Responsible for day-to-day feedback and review of performance.
• Selects potential staff to sustain customer/client service delivery.

Role Requirements

• Matric
• 1st level management development programme.
• Technical knowledge an advantage.
• 3 years management experience.

Competencies

• Collaboration (Relating)
• Customer First
• Execution
• Innovation (Perspective)
• Leading with Influence
• Personal Mastery (Learning)
• Strategic