Functional Head- HP Field Force at Discovery Limited

Job description

Job Purpose

• To lead and implement Health Professional projects relating to Discovery Health lead HP Field Force Operations on a day-to-day basis
• To contribute to the optimisation of the implementation of Health Professional strategies driven by the HP Support function
• To support the Head of Health Professional Support’s requirements as they pertaining the streamlining of network management, and database optimisation, in field effectiveness and uptake of initiatives & related reporting. To drive the successful implementation of prioritized business initiatives for field force promotion
• To support the Sales Force Effectiveness manager on updates and changes to the CRM tool ensuring optimal features and utilisation to work with various business owners on projects pertaining to the HP stream, acting as an SME with respect to HP and coordinating touch points across relevant teams
• To work closely with the Field Force Effectiveness Functional Head on actioning the ongoing HP Enablement strategy

Areas of responsibility may include but not limited to

• Take action to ensure that all aspects of field force operations are run smoothly, with the appropriate checks and balances in place – e.g. SOP generation & maintenance, relevant work pool management, MIS in place to facilitate required reporting and tracking, IQS objectives in place, forum management
• Smooth implementation of new business initiatives prioritized for field force promotion over time, working with appropriate business owners and other stakeholders to ensure key requirements in place prior to start of the relevant campaign
• End to end Health Professional project ownership of allocated projects:
• Brief the different role players, including the project manager, on deliverables
• Define the business requirement in conjunction with the HP strategy team/R&D etc.
• Report on progress of initiatives
• Provide input to other areas as subject matter expert
• Defining, design and ownership of various provider reports including distribution via the salesforce CRM or other
• Providing ongoing support and information updates to the HP field force
• Coordinate & drive the implementation of the CPD strategy and provider data and admin processes with the relevant teams
• Understanding of the provider environment, and create and implement effective initiatives to prevent possible service failures through greater alignment & integration
• Attend various forums & Mancos, providing input, feedback and progress on HP initiatives

Qualifications and Experience

• Analytical tertiary education background B Comm or BSc; preferably at post-graduate levels
• Previous experience in health professional/ provider area
• Proven track record in business analysis and operations management
• Management experience of at least a 2 years
• Relationship management with diverse stakeholders
• Understanding of Discovery processes and products
• Proven experience of successful implementation of business process change projects
• Maintain an in-depth understanding of the health industry, legislation and the changes in the environment
• Project Management experience
• MS Office including strong PowerPoint and Excel skills
• Understanding of data and statistics and reporting

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply