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Job description
Communication skills
There must clear, effective and open channels of communications within the area.
Technical skills
Minimum expectations
Be at work at 08:25, tstart our morning meeting at 08:30 and finished off at 17:30.
After Hours – We will be given 24 hours’ notice in order twork after hours. After hours depends on the severity of the problem and might entail working throughout the night.
The SOS consultant is alsrequired tbe on afterhours support providing support and assistance tthe Service Desk Consultant. The afterhours support is roster based. When you are on standby you need tbe available 24/7 for one week at a time as per the roster
Reporting
Qualifications
Skills / Capabilities
Description
Competency
Description
Excellent communication and written skills
The individual must be able tcommunicate clear and effectively when speaking or communicating via email with the consultant.
Self-Motivated
Working on core systems the individual must be self-motivated in order tcomplete projects and know the risks that come with changes and implementations as any changes that the individual implement can lead ta nationwide outage.
Planning and documentation
Planning and documentation is a vital role as this is core systems all changes have tbe planed and tested before implementation. Documentation needs tbe written in order tallow the other specialist tunderstand the change that took pace and how it affects the business.
Time management
The individual must be excellent in time management as when working on core infrastructure can only be done after hours thus giving the specialist 8 hours tcomplete any changes and test the systems tmake sure it was successful, and in some cases troll back should the specialist pick up any problems.
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