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CallForce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client's enviroment to design, implement and manage outsourced people solutions, resulting in improved business performance for our cl...
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Job description
CallForce is seeking a Contact Centre Operations Manager with a proven track record in managing Contact Centre operations to strict client SLAs with a preference for experience in managing outsourced Business Process Outsourcing (BPO) projects.
Job Purpose:
Plan and implement contact centre strategies and operations to deliver on client SLAs for BPO projects, optimise systems and processes; manage IT, infrastructure and HR functions.
Manage various BPO projects both inbound and outbound including sourcing equipment, effective resource planning and implementing call centre strategies and operations.
Job Function:
Meet contact centre financial objectives by:
Maintain facility and equipment by:
Salary: Industry related, commensurate with experience
Requirements
Skills
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