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For 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter. Innovation is at the heart of Mastercard’s 50-year history. We take an innovative, value-driven approach to the solutions we create and services we offer, making transactions faster, easier, and more convenient and secure. One of the many ways in...
Job description
Context
The Customer Delivery market based role ensures the well planned and timely delivery of MasterCard’s Products & Services to Customers. It is also responsible for managing the day to day operational relationship with customers and acts as focal point for customer support issues, as well as for lifecycle developments such as Releases and other technology updates.
Role Summary
This role encompasses the management of the Customer Delivery leads based in markets, supporting the Mastercard local teams and Customers. The Key focus areas are: Customer Relationships, Program management, Point of escalation, market implementation pipeline and delivery prioritization with the business owners in market. Other critical areas include; Operations business optimization, network capacity planning, customer/market readiness assessments, Vendor management, Strategic merchants operation management, customer training and project scoping.
Major Accountabilities
Key Required Skills
Equal Opportunity Employer
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