Spa Service Expert (Spa Receptionist) at Marriott International

Required Experience & Qualifications

• Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment advantageous
• At least 2 years` experience in a frontline similar role i.e Receptionist within a hospitality environment 
• Professional telephone, communication and email etiquette 
• People centric with a strong focus on the Guest experience 
• Well-groomed appearance as per company standards 
• Professional Disposition
• Strong planning and administrative and organizing skills
• Proficient in MS Office (Word, Excel, Outlook)
• Working knowledge of Spa booking systems advantageous
• Problem solving, decision making and conflict resolutions skills
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Attention to detail pertaining to area of responsibility
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements
• Enclose a latest photo of yourself

Key Responsibilities

• Adherence to health and safety as well as COVID protocols within the work environment and at work stations 
• Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
• Adherence to Spa opening and closing procedures 
• Ensure the front desk environment is kept neat and tidy at all times
• Oversee arrival and departure of guests, and access control
• Ensure that the standards of service excellence and guest satisfaction are maintained.
• Maintain a float and make a deposit and accurate report of receipts daily
• Control of cash and daily reconciliations 
• Effectively maintain the booking system
• Assist with Stock checks as and when required
• Report professional stock par levels timeously
• Manage stock levels and administer utilization thereof 
• Liaison with housekeeping team with regards to Spa amenities as required
• Initiate and place amenities orders as and when required
• Complete required administrative tasks
• Assist with efficient booking/upselling 
• Maintain a neat, clean and well-groomed appearance as per company standards
• Maintain strict hygiene standards as set out by management
• Ensure workstations are kept neat and tidy before and after treatments 
• Perform other duties as and when required