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Rewardsco Sales is a leader in forging lifetime value for customers by cultivating growth through unmatched excellence and innovation in sales, logistics, infrastructure and brand advocacy across multiple channels. We not only represent a selection of the largest industry-leading companies in South Africa, but we develop a range of in-house consumer produ...
We are looking for 4 Escalations Consultants for our QA division. This individual will be tasked with performing audits on agent calls and email communication to ensure compliance, assess employee demeanor, ensure campaign requirements are being met, technical accuracy, sales performance, and conformity to company policies and procedures. This individual will also be responsible for generating reports on agent’s performance per campaign with regards to outcomes, results, and trends, provide QA briefing & training as required, and conduct and complete investigations within the required turnaround times.
KEY ACCOUNTABILITIES
SPECIFIC SKILLS REQUIRED
MINIMUM REQUIREMENTS
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