Administrator III - Collections at TransUnion

Job description

Description

Dynamics of the Role: The Administrator – Collections is a dynamic and figure orientated individual responsible for all related collections activities through ongoing communication with relevant stakeholders, including customers. Reporting to the Manager – Billing and Collections, the Administrator will navigate a multicultural and highly competitive environment while partnering with a number of internal and external customers to ensure that collections function operates in a way that exceeds expectations.

The Team’s Focus: The Finance Team operates in a vibrant, fast-paced and demanding performance-based environment. With multiple reporting lines within the headquarters based in Chicago as well as locally, deadlines are highly pressurised and non-negotiable. This team has a strong customer focus and aims to become a strategic partner with the business, enabling better business decisions and a brighter future for TransUnion. The team considers external factors which will influence the work environment as well as future conditions to ensure effective strategies. How You’ll Contribute:

• Maintain internal controls relating to the Collections processes and Sarbanes Oxley procedures to ensure good corporate governance, Sarbanes Oxley and legislation compliance. Consistently monitor procedural activities to be compliant to stipulated processes.
• Establish sound relationships with internal and external customers to resolve queries in a professional manner.
• Constantly monitor the Accounts receivable aging to identify slow or non-paying customers and pro-actively contact customers to recover all outstanding balances.
• Liaise with the respective Sales departments on any slow paying customers to align on strategies to recover the outstanding amounts
• Allocate payments received to customer accounts and perform reconciliations on customer accounts if queries are raised
• Liaise with external debt collection companies on any bad debt that has been handed over for recovery
• Ensure collections activities are fulfilled optimally according to the relevant policies and procedures in the most cost effective manner that contributes actively to the sustainability and growth of the company.
• Liaise with internal as well as external auditors to provide accurate information, evidence and supporting documentation to our audited processes and procedures and ensure deficiencies found are rectified immediately.
• Prepare and submit Accounts Receivable reports and documentation when required.
• Execute on strategies for completing annual goals and objectives of the department.
• Other related duties as required

What You’ll Bring:

• We are looking for a minimum financial related Diploma or Certificate coupled with at least 2-3 years’ experience within a similar capacity. Excel knowledge is a requirement and PeopleSoft experience would be an advantage.
• In addition to the above requirements, the successful candidate will have the following competencies:
• Functional Competencies:
• Computerised accounting
• Operational finance

Behavioural Competencies

• Speed and accuracy with figures as well as high attention to detail
• Ability to work with external customers
• Planning and organizing skills with the ability to be proactive and to plan ahead
• Ability to prioritise work deliverables in a creative environment in order to meet multiple, tight and highly pressurised deadlines
• Ability to work independently
• Ability to think and move quickly in a dynamic fast moving environment
• Business acumen
• Excellent verbal and written communication skills- upward, downward and lateral
• Conflict management
• Problem solving
• Systematic and analytical

Personal Qualities

• Integrity and trust - Absolute integrity and ability to handle highly confidential and sensitive information A strong participative team member, diplomatic, tough and assertive, prepared to stand his/her ground, yet flexible and adaptable to a dynamic and demanding environment
• Quick learner
• Mature, well-balanced and confident personality who is self-driven, highly motivated and energetic
• Personable, decisive, and confident bearing with the versatility to associate and communicate at all levels.
• Negotiating skills
• Drive for results
• Disciplined
• Action orientated
• Practical
• Innovative/ Creative
• Determined
• Interpersonal savvy

Job Qualifications

I hereby acknowledge and accept that given the nature of TransUnion’s credit bureau business, which is concerned with the hosting, maintenance and supply of highly sensitive financial information, I would be employed in a position requiring honesty in, whether directly or indirectly, dealing with finances (in the form of financial/credit information). Accordingly, I hereby consent to TransUnion accessing my credit report for purposes of assessing my application for employment. LI-KS2

ZAF-Gauteng-Johannesburg-Johannesburg