Customer Service Export Coordinator at adidas Group

Job description

Department: Customer Service

Direct Reporting Line: Customer Service Supervisor

Subsidiary/country: EM South

Location: Cape Town, South Africa

GSMS Grade: P2

Purpose & Overall Relevance for the Organisation

We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service Team. This diverse role will see you managing a variety of tasks and primarily responsible for managing the customer orders for a portfolio of nominated accounts or area.

Key Responsibilities

• Process and coordinate all orders received via E.D.I. system, telephone, mail or otherwise, following existing Company policies, procedures and programs.
• Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling and/or compliance guidelines.
• Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
• Handle shipping/customs documentation and inspection as per the customer and country regulation
• Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
• Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
• Provide assistance and support to all brands as assigned by Customer Service Specialist.

Knowledge, Skills And Abilities

• A strong customer service focus
• Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
• Ability to contribute to a team environment
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential
• Excellent command of English language

Requisite Education And Experience / Minimum Qualifications

• Relevant Qualification/Diploma in Logistic or Export an advantage
• Minimum of 3 years’ experience in sales, supply chain, logistics and/or customer service environment