Job Vacancies at adidas Group

Job description

Department: adidas Retail

Reports To: District Manager

Grade: P1

Location: Eastgate

JOB PURPOSE

The Store Manager will be responsible for the day-to-day management of the retail store. The job responsibilities include the co-ordination and recruitment, training and management of staff, receiving of stock, merchandising, stock loss prevention, controlling expenses and management of all areas of store operations. The Store Manager is also responsible for establishing and maintaining excellent levels of customer service within the store. The incumbent must display sound problem solving and decision making abilities and is an excellent manager of people with sound leadership skills. The store manager has an outstanding performance track record and is able to effectively lead others towards the achievement of specific business results.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Business management:
• Manage the store in line with all company regulations in order to fulfill the potential of the retail outlet in terms of sales volumes, targets, turnover and profitability.
• Plan, forecast, report on sales, costs and business performance as is required.
• Implement the prescribed company merchandising strategy and activities.
• Implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, and ergonomics for customers.
• Manage costs and overheads, all factors affecting the profitability of the store.
• Manage, maintain and report as necessary all merchandise/non-merchandise stock.
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the company. 8. Manage and maintain effectiveness of IT and other essential in-store systems.
• People management: 
• Manage the store staff members, including recruitment, training, motivation and development of staff.
• Compiling work schedules, ensuring that the store is always adequately staffed.
• Implement the performance management system for all staff members.
• Develop own skills and capability through on-going training.
• Customer service:
• Establish and maintain a culture of excellent customer service throughout the store.
• Resolves customer complaints regarding sales and service promptly and amicably.
• Liaise with and resolve problems with the store landlord as and when required.
• Manage upkeep and condition of all equipment, fixtures of shop premises.

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Job description

Department: Customer Service

Direct Reporting Line: Customer Service Supervisor

Subsidiary/country: EM South

Location: Cape Town, South Africa

GSMS Grade: P2

Purpose & Overall Relevance for the Organisation

We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service Team. This diverse role will see you managing a variety of tasks and primarily responsible for managing the customer orders for a portfolio of nominated accounts or area.

Key Responsibilities

• Process and coordinate all orders received via E.D.I. system, telephone, mail or otherwise, following existing Company policies, procedures and programs.
• Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling and/or compliance guidelines.
• Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
• Handle shipping/customs documentation and inspection as per the customer and country regulation
• Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
• Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
• Provide assistance and support to all brands as assigned by Customer Service Specialist.

Knowledge, Skills And Abilities

• A strong customer service focus
• Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
• Ability to contribute to a team environment
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential
• Excellent command of English language

Requisite Education And Experience / Minimum Qualifications

• Relevant Qualification/Diploma in Logistic or Export an advantage
• Minimum of 3 years’ experience in sales, supply chain, logistics and/or customer service environment