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Headquartered in Silicon Valley USA, FICOâ„¢ (NYSE:FICO) is a leading analytics software company, helping businesses in 80+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company’s groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior ha...
Job Description
This position is for an experienced Engagement Manager with responsibility for the successful delivery of a FICO Managed Services offering at a key client in Cape Town, South Africa. The main role of the Engagement Manager will be to develop the roadmap of strategic and regulatory enhancements for the client while also acting as the single point of contact and managing the dedicated FICO team. The ideal candidate will have previous operations management experience, a natural talent for getting the best out of teams and a sound understanding of the technologies we support
The Engagement Manager works closely with our sales and delivery teams in South Africa, proactively dealing with any service related opportunities or issues that arise while also supporting the sales team in identifying further opportunities at the client. The Engagement Manager is also accountable for overseeing the elements of the service relating to custom application development, quality assurance and quarterly solution reviews.
Responsibilities
Skills and Experience
In addition to the above you’ll also:
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