SAP Authorizations & GRC Specialist Consultant at Absa

Job description

Job Purpose

Provide support to the Barclays Africa Group for all SAP systems related incidents, enhancements or projects for the relevant area of expertise within the SAP solution.

Education and Experience Required

• Certified in SAP Authorizations and or SAP GRC 10
• Four (4) years comprehensive SAP knowledge in SAP Authorizations with a strong experience in HR Authorizations, HR Structural Authorizations, Portal, CRM 7 (Web UI) Authorizations experience and BW & BOBJ authorizations
• Sound understanding of SAP GRC (Governance Risk & Compliance) Tool with experience in Access Risk Analysis (ARA), Access Request Management (ARM), Business Role Management (BRM) & Emergency Access Management (EAM)
• Experience in SAP GRC 10.0/10.1 Implementation, upgrade and Support
• At least 2 Completed SAP Projects / Implementations in SAP Authorizations and or SAP GRC
• SAP Authorizations & SAP GRC Certification an advantage

Key Responsibilities

Accountability: Operational: Maintenance and Production Support

• Proactively monitors SAP Early Watch Alert reports from the SAP Technical Support team and take all precautions to enable system stability and availability
• Adheres to the production support processes, methodology and standards in order to ensure that the quality and integrity of the system is maintained
• Escalate SAP Centre team's non adherence to processes methodology and standards to the SAP System Manager
• Meet regularly with business representatives to determine client prioritisation and needs regarding problem resolution
• Endeavour to resolve reported problems within the agreed SLA's, using available resources (e.g. SAP's Knowledge Management and Call Logging System) and record regular updates on the official problem reporting system (e.g. ServiceNow)
• Escalate unresolved problems to SAP System Manager
• Tests problem resolution deliverables properly before implementation into the SAP production system
• Updates the SAP system documentation
• Accountability: Small Enhancements and Projects
• Adhere to the Barclays Africa Group SAP project methodology as well as to the Barclays Africa Group Problem and Change Management processes and procedures in order to ensure that the quality and integrity of the system is maintained
• Provide SAP functional expert knowledge to business and rest of project team by conducting regular refresher training, where necessary, or workshops to discuss any new functionality available in the system
• Coordinate and facilitate, together with business process owners, analysis, assessment and design workshops and initiatives to identify improvement opportunities
• Compile the business blueprint for solution, design and implementation using as the BRD (Business Requirements Document), outcomes of workshops and ASAP methodology templates
• Compile functional specifications using the BRD, outcomes of workshops and ASAP methodology templates where programs need to be changed or written
• Configure the system as per the business blueprint
• Compile test cases, test scenarios and test data
• Perform unit testing and system testing for solution using the test cases developed above
• Assist the business owners with user acceptance testing (UAT) and obtain UAT sign off from business
• Complete all relevant system documentation and obtain relevant signoffs from business
• Adhere to target dates for project activities and deliverables agreed with business
• Accountability: Communication and Liaison
• Meet regularly with relevant business units to ensure optimum delivery, maintenance, support of the SAP solution and customer satisfaction
• Provide SAP functional expert knowledge to business and rest of project team by conducting regular refresher training, where necessary, or workshops to discuss any new functionality available in the system
• Understand and where applicable apply or implement the circulars/bulletins received from the Barclays Africa Group communications channels to ensure adherence of procedures or policy

Accountability: Learning and Development

• Conduct research using available SAP resources such as OSS (Online Service System), SDN (SAP Developer Network) and SAP Expert Journal, with respect to the relevant SAP modules and solutions
• Interacts with SAP organization, professional bodies (e.g. Africa SAP User Forum, Gartner, SAPHILA, etc.) and peers as appropriate, to keep abreast of technology developments and business trends relevant to the product
• Continually develop SAP core skills and business knowledge in addition to accumulated experience
• Acquire additional SAP skills in cross-functional areas and enabling technologies
• Apply knowledge gained from each project experience to execute future tasks for projects