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WesBank has changed and evolved over four decades to become the leading destination for individuals and businesses who need expert advice on asset finance. Today, WesBank focuses on putting customers first, offering innovative, tailor-made finance solutions, and providing quality service to all clients based on their needs. WesBank's history of innovations i...
Job description
Role Purpose:
The Customer Experience Expert focuses on identifying and optimising the key Customer Relationship Management drivers across the business in order to create value for customers and business. The role supports and coordinates the management and delivery of various customer experience improvement strategies, projects and activities. The incumbent focuses on generating initiatives through insight and ongoing measurement in order to optimise Customer life cycles. Further to this the role looks to evolve and improves the Customer experience for all WesBank Customers whilst achieving operational efficiencies, improved post acquisition sales and ultimately support all retention strategies
Responsibilties:
Qualifications and Experience
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