Vacancies at TransUnion

What We'll Bring:

• 3+ years experience in Customer Service, Client Services, Operations, Product Management, and/or Business Development.
• MS Office Suite Efficient in PowerPoint, Word and Excel
• Ability to use MS Teams, Skype and Zoom
• Team player, Quick learner and with strong attention to detail.

What You'll Bring:

As part of a shared services team for all lines of business, you are responsible for ensuring that all SEC processes are adhered to and that your service to our clients are efficient, transparent and world class.

You will be expected to complete the following on a daily basis: 

• Manage the SEC mailbox and action requests within specified SLA’s.
• This will entail interacting with customers and various stakeholders in the organization via Email, Telephone, Skype, Microsoft Teams and Zoom to assist with pre or post sales service requests.
• An exceptional standard of work needs to be maintained when actioning customer issues, queries, requests, incident or complaints.
• Quality check your own closure of tickets daily/weekly/monthly basis (tickets are worked on and all fields updated in order to achieve excellent reporting)
• Must be able to work as part of a team.
• Provide ways on improving inefficiencies within your role or as part of a team.
• Ensure that management requests/deadlines are met timeously.
• Must be able to compile service reports.
• Honest and accurate claim submissions e.g. Client visits, Cellphone claims etc;

Training:

• Must be able to conduct training on Bureau systems (Wisdom, TU Direct, EIR & Inside Data)
• Provide telephonic training to clients on password resets  or any errors received on TU operating systems

Contracts:

• Must be able to Quality Check Onboarding documents for Sales
• (Contracting, Credentialing) – will be taught on the job.

Tenders: (Knowledge required – process can be taught)

• Must be able to complete all Tender documents received timeously,
• Quality Check all document received
• Obtain relevant signatures and;
• Ensure that the Tender packs are completed and submitted to Sales before the due date
• Vendor Management: Must be able to complete all documentation for submission
• Requests for Quotations: Must be able to complete RFQ’s
• Request for Analysis: Must be able to complete all RFA’s

Impact You'll Make:

What you will need:

• A relevant degree or diploma or studying towards a qualification
• Minimum 3 - 5 years of work experience in a Customer Support role or similar
• Must have knowledge of software applications & technologies used by the supported group
• Must have excellent customer service skills
• Must have excellent verbal and written skills
• Must have strong listening skills
• Ability to prioritize customer requests
• Ability to work independently and/or as a part of a team
• Ability to manage deadlines effectively
• Ability to handle stressful situations
• Ability to communicate and interact with individuals at all levels in the business
• Ability to adapt to role changes within the business unit as and when the requirements change
• A good understanding of the National Credit Act & associated regulations
• Develop an understanding of the technical aspects of products and services used at TU
• Be resilient with changes to the organization and business unit. 

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• In this role, you will lead coordination of all public relations and analyst relations scheduling and research of top media outlets/analyst organizations.
• The Specialist I also will support reporting, measurement and invoicing activities.
• Your Bachelor’s degree in communications or journalism preferred with at least 1-2 years’ experience at a PR agency or in a corporate communications setting.
• Proficiency in public relations activities from either an agency or corporate setting.
• Creativity, flexibility and initiative.
• Basic knowledge of brand fundamentals and principles.
• Strong oral and written communication skills.
• Ability to meet deadlines and work under pressure.
• Ability and initiative to accept delegated responsibility.
• Project management experience.
• Experience with analyst relations activities, including analyst briefings and inquiries.
• Experience handling multiple projects with varying and changing due dates and requirements. Excellent prioritization and organization skills.
• Knowledge of software applications used by our groups (typically Word, PowerPoint, Excel, Twitter, LinkedIn, Rally, Salesforce and Workfront).

We’d Love to See:

An organized individual who is interested in working on varying projects to support a global public relations/analyst relations strategy.

Impact You'll Make:

• We are looking for an organized individual with an interest in public relations and/or analyst relations who takes pride in being part of a team and working to achieve an organization’s goals.
• The position, reporting to the Senior Director of Public Relations and Industry Analyst Relations, plays an important role in supporting our work for TransUnion’s global solutions and vertical businesses.
• This position is ideal for a communications professional with the interest in ensuring a complex organization’s public relations and analyst relations activities are executed and reported on in a strong fashion.
• Play a key role in media measurement and coverage reports to be disseminated to TransUnion leaders.

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What We'll Bring:

• First line of responsibility for all financial inputs into allocated business units:
• Ensuring compliance with financial and management accounting controls and principles
• Applying the correct accounting treatment as appropriate
• Approval and verification of cost allocation to relevant cost elements, projects and costs centres
• Cost tracking and cost control
• Providing input into cash flow forecasting
• Preparation and management of:
• Budgets, forecasts, quarterly reports, plans
• Monthly management reporting and variance analyses
• Reconciliations
• Projects
• Audits
• Ad-hoc requests
• Assist with / preparation for internal and statutory audits

What You'll Bring:

Management of business units/ verticals

• Management of the preparation and compilation of budgets, forecasts, plans and quarterly reporting
• Partner with business units to develop budgets, forecasts and plans including justification for results
• Maintain business unit budgets, forecasts and plan in the financial system (Hyperion/ OneStream)
• Ensure the accounting records correctly reflect the results of business units’ financial position
• Monitor and report on the financial commitments, risks and opportunities of business units
• Review results and ensure completeness of cost accruals and make provisions where necessary to ensure financial results are correctly stated for all reporting purposes
• Develop analyses based on metrics to evaluate financial and operational performance for business units
• Identification and investigation of potential inefficiencies and risks encountered by the business based on financial and operational performance metrics
• Prepare and provide meaningful inputs and analyses of variances
• Work with business units to ensure that P&L results are in line with budgets/ forecasts by implementing corrective action where necessary
• Management of month end close calendar and related processes
• Prepare and/ or co-ordinate reports required by TU International & Corporate
• Ensure reporting is timeous, regular and meaningful
• Ad hoc requests as required

Impact You'll Make:

Management of CAPEX

• Management of the annual CAPEX budgeting and monthly forecasting process
• Review of phasing of spend and ensure reasonableness
• Ensure correct accounting treatment adopted and applied
• Review WIP account on a monthly basis to ensure that all WIP is correctly capitalized and depreciation correctly accounted for
• Quality control review of all CAPEX workflows
• Follow up on outstanding matters identified in quality control process and ensure timeous close out
• Preparation of the monthly CAPEX summary and provision of meaningful variance analysis
• Identify, prepare and evaluate return on investment calculations for projects under consideration
• Prepare post implementation return on investment calculations and provide the appropriate feedback

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What We'll Bring:

• Proficient SQL query skills and familiarity with creating tables, views and stored procedures in MS SQL and Oracle
• Able to leverage existing data and deliver insights and analytical reports
• Perform Excel analysis, Excel visualizations.
• Perform minor data mining functions
• High-level written and verbal communication skills.
• Tableau or SSRS optional

What You'll Bring:

• Junior Data Analyst with ability to deliver insights and analytical reports by leverage existing data
• Impact You'll Make:
• Strong Communication skills
• Data Visualisation skills

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What We'll Bring:

Dynamics of the Role
TransUnion is currently recruiting for a dynamic Senior Legal Advisor to provide group-wide specialist, relevant and quality commercial legal advice and services to all TransUnion businesses. To identify long term risk exposure to support the business effort in driving growth and meeting revenue targets, whilst managing and minimising potential business and regulatory risks by partnering with the sales teams to negotiate, draft and/or review commercial agreements.

What You’ll Bring

• We are looking for a minimum LLB Degree (or similar) with at least eight years post-qualification experience and a minimum of 4-5 years transactional experience in a managed services, digital, consulting, systems integration, technology-based and/or outsourcing areas in roles within fast-paced industries.
• Strong commercial and legal experience within a highly regulated / services industry.

Experience in the following areas of law is necessary:

• Experienced in commercial and corporate law and good working knowledge of, IP, data privacy and other ancillary legislation.
• Experience in negotiating and drafting technology-based, managed services, software licensing, outsourcing and/or consulting agreements with a good understanding of contracting/risk issues. 
• Ability to handle multiple complex tasks and priorities continuously, with the agility to move between a wide range of matters and proven ability to efficiently manage a large volume of transactions independently. 
• Critical strategic thinking skills, ability to rapidly assess issues and associated risk and ability to make critical decisions in a fast paced environment are essential.
• Confidence and strong interpersonal skills to be able to liaise and provide support and advice to senior leadership as well within a team environment, with peers and management across all levels of the organisation.
• Accomplished negotiator with an understanding of principle-based negotiation strategy and tactics including the ability to present pragmatic alternatives with proposed solutions.
• Strong written, verbal and negotiating skills.
• Proficient in MS Office.
• This position may require travel.

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What We'll Bring:

The Finance Team operates in a vibrant, fast-paced and demanding performance-based environment where the team supports internal and external customer in driving results. Timelines are highly pressurised and non-negotiable. This team has a strong customer focus and aims to become a strategic partner with the business, enabling better business decisions and growth for TransUnion. The team considers external factors which will influence the work environment as well as future conditions to ensure effective strategies with a specific focus on innovation and current system improvements.

What You'll Bring:

How You Will Contribute: 

• First line of responsibility for all financial inputs into allocated business units
• Managing compliance with financial and management accounting controls and principles

• Applying the correct accounting treatment as appropriate
• Review and management of new and current contracts
• Reconciliation of customer accounts and ensuring billing has been done correctly
• Be able to analyze client usage and the billing there of
• Ad-hoc requests
• Preparation for month end/quarter end/year end:
• Processing of journal entries
• Credit and rebill entries
• Analyzing provisions and the raising there of
• Reconciliations
• Projects
• Audits
• Ad-hoc requests
• Assist with / preparation for internal and statutory audits

Impact You'll Make:

Management of business units/ verticals

• Proactively drive initiatives to resolve system, process and policy shortcomings by fixing root cause issues
• Management of the preparation and adherence to all SLAs for tickets and exceptions raised
• Identification and investigation of potential inefficiencies and risks encountered by the business based on revenue analysis
• Prepare meaningful inputs and analyses of variances
• Work with business units to ensure that billing is in line with expectations i.e. contract rates and usage
• Address internal and external queries to ensure they are resolved timeously, to the expected level of detail and accuracy
• Minimal direct supervision
• Communication involves planning and preparation of the communications, requiring skill, tact, persuasion and/or negotiation to accomplish the objective
• Key Customer analysis
• Preparation of Volume and Product reporting
• Prepare reports required by TU International & Corporate
• Ad hoc requests as required

What you’ll bring:

• We are looking for a newly qualified CA with strong computer literacy and advanced Excel skills are critical to the role.
• In addition to the above requirements, the successful candidate will have the following competencies:

Functional Competencies:

• Computerised accounting (PeopleSoft)
• Operational finance