Vacancies at Telesure Investment Holdings (TIH)

JOB PURPOSE

Develop, create, and modify general computer applications software or specialized utility programs. Analyse user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyse and design within an application area, working individually or coordinating development as part of a team.

Responsibilities

Application Software Development

• Develop the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.

Applications Software Maintenance

• Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Organizational Capability Building

• Provide coaching to team members to develop their skills.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
• Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
• Unlock your greatness & be unstoppable

GENERAL EDUCATION

• Grade 12/ Matric Certificate (Essential)
• A recognized Software Development Certification/ Diploma/Degree (Essential)

General Experience

• 5 or more years’ experience using relevant programming languages or technologies - RPG & AS400 (Essential)

Azure experience (Advantageous)

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

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JOB PURPOSE

To support the business requirements for the provision of system testing services. To support Business-related and IT test activities, in terms of communications to and from the business test representatives and ensuring through the Test Manager that key test issues are managed or escalated as necessary.

Responsibilities

Quality Testing

• Perform a specified range of tests to verify that specifications are met and to eject nonconforming material or articles. To take responsibility for identifying potential risks, issue management and quality assurance during project life cycle. Carry out a range of quality management activities under the guidance of senior colleagues.

Quality Testing Design

• Carry out a range of activities to generate evidence in support of the validation of existing and new quality assurance test methods and procedures. Execute test scenarios and scripts in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders. Scope is to cover test cycle contents and regression packs.

Testing IT Performance

• Perform routine website/applications software tests. To ensure that test scenarios and scripts are executed in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders. To co-ordinate re-testing of defects and issues either through ‘at desk’ re-tests by business test representatives or via walkthroughs with third-party providers.

Data Management

• Manage test data and ensure data is available and ready for use. Ensure data is protected, in line with the POPI act.

Project and Program Stakeholder Engagement

• Daily execution meetings with project stakeholders to review daily status and confirm next steps / actions or JAD Sessions.

Operational Compliance

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

Unlock your greatness & be unstoppable

GENERAL EDUCATION

• Matric / Grade 12/ SAQA Accredited (Essential)
• Relevant accredited testing certification (Advantageous)
• Relevant IT degree / diploma (Advantageous)

General Experience

• 1 - 2 years’ experience in a Software Tester role (Essential)
• Experience in Agile and DevOps (Advantageous)
• Exposure to various Automation Tools (Advantageous)

Financial Services experience (Advantageous)

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

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JOB PURPOSE

The focus of this role is the sales delivery, strategic execution, people development, and regulatory compliance.

Responsibilities

• Leadership and Direction Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals. Functional Strategy Formation & Implementation Develop tactical plans for optimizing resources and assets being managed within Tied Financial Advisory Services to meet business growth requirements.

Business Planning

• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets. Meet growth objectives in all distribution channels in the Life and Wealth, Personal lines and Commercial Lines channel

Stakeholder Engagement (Internal and External)

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.

Promoting Customer Focus

• Manage, monitor and ensure that exceptional customer service is delivered across the the distribution channels in the Life and Wealth, Personal lines and Commercial Lines.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential.

Operational Compliance

• Monitor and review performance and behaviours within area of responsibility to identify and resolve non-compliance with the organization's policies and relevant regulatory codes and codes of conduct.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and indepth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Sales Management

• Sell complex, often customized products and services to significant customers and/or manage a significant sales department.

BEHAVIORAL COMPETENCIES

Strategic Mindset

• Sees ahead to future possibilities and translates them into breakthrough strategies. For example, provides a clear picture of the organization's vision and strategy and what the team needs to do to realize them. Develops longer-term strategies that capitalize on the organization's distinct capabilities and emerging trends in the market.

Business Insight

• Applies knowledge of business and the marketplace to advance the organisation's goals. For example, ensures that the team understands and discusses relevant industry changes. Gives strong messages about how people's efforts make a difference to the broader organization.

Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Drives Results

• Consistently achieves results, even under tough circumstances. For example, creates a feeling of energy and an emphasis on excellence in the team, using productive behaviours. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record.

Cultivates Innovation

• Creates new and better ways for the organization to be successful. For example, offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others' creativity; builds upon and strengthens new solutions in a positive and collaborative manner.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, enhances and improves collaboration among coworkers and with external partners. Solicits ideas from diverse colleagues, leaves space in conversation for them; gives credit well and generously.

Builds Effective Teams

• Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, provides rich and targeted insight on establishing strong teams with the right mix of abilities and perspectives. Conveys team members' roles and goals in a compelling way that builds excitement.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.

Plans and Aligns

• Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs.

Interpersonal Savvy

• Relates openly and comfortably with diverse groups of people. For example, understands the nuances of group interpersonal dynamics and leverages this knowledge to achieve results. Investigates others' desires and concerns; strengthens connections by honoring people's priorities and passions.

Persuades

• Uses compelling arguments to gain the support and commitment of others. For example, creates enthusiasm by building a compelling case, sharing it often and energetically to secure wide support. Brings tough internal and external negotiations to successful closure, earning some valuable wins.

Financial Acumen

• Interprets and applies key financial indicators to make better business decisions. For example, finds and uses the best financial and quantitative indicators to gain an in-depth understanding of organizational performance. Creates an environment and tools for people to take ownership of financial decisions.

Being Resilient

• Rebounds from setbacks and adversity when facing difficult situations. For example, shows appropriate stability and resilience in crises; puts the situation in perspective, helps the organization stay focused; helps the organization move forward. Stays persistent in the face of adversity or obstacles; urges others to adopt a similar approach.

Builds Networks

• Effectively builds formal and informal relationship networks inside and outside the organization. For example, makes connections to help people build their own networks; offers insights about internal and external contacts. Leverages networks to remain aware of industry developments and widen own sphere of influence.

Instills Trust

• Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, builds a team with an exemplary reputation for reliability and for meeting even difficult commitments. Builds trust among people and groups by ensuring honest and up-front communication; maintains transparency.

Situational Adaptability

• Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, fosters flexibility in the organization; initiates change in response to external cues. Adapts leadership style for different situations and challenges. Builds the structures and culture that allow for some organizational flexibility.

Nimble Learning

• Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, encourages and conveys the value of exploration and learning; reinforces the value of experimenting. Takes steps to ensure that the organization is keeping track of and communicating lessons learned.

Skills

Commercial and Business Acumen

Apply understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.

• General Business Management principles, integrated understanding of the Short term insurance and Commercial insurance industry

Negotiates Tactically

• Work independently and provide technical guidance when required to facilitate the commercial details of an opportunity such that both parties are satisfied with the value gained.

Maximizes the opportunity; Negotiates on value; Understands evolving objectives.

Action Planning

• Use comprehensive knowledge and skills and provide guidance and training to others to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Account/Client Management

• Work independently and provide technical guidance when required on managing client accounts in a way that provides benefits both for the organization and its clients.

Financial analysis

• Apply comprehensive knowledge / skill, and provide guidance and training to others.
• client portfolio analysis

Presentation Skills

• Use comprehensive knowledge and skills to communicate with other people independently and provide guidance and training to others on speaking in a clear, concise and compelling manner.

Strategic Planning

• Engages in strategic planning with guidance.

Review and Reporting

• Work independently and provide technical guidance when required on reviewing and creating relevant, lucid and effective reports.

Analytical Processes

• Work independently and provide technical guidance when required on supporting research schedules using appropriate analytical processes and procedures.

Computer Skills

• Support business processes independently by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
• Microsoft Office Suite

Policy and Regulation

• Provide guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise.
• Knowledge of the Insurance Act, Insurance principles , Business processes, New business development, Channel distribution, start up strategies, Compliance & regulatory risk management

Verbal Communication

• Apply comprehensive knowledge and provide guidance and training to others to use clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential);
• FAIS accredited NQF5 (120 credits) (Essential);
• KI Regulatory Examination (Essential);
• Full product holding accreditation (Essential)
• CFP (Advantageous)
• Business Related Degree (Advantageous)
• Management and/or coaching qualification (Advantageous)

Experience

General Experience

• Minimum 5 or more years' experience managing a sales-driven team or multiteam in the financial sector (Essential)
• Experience within life and wealth long term insurance industry (Essential)
• Previous Tied Agent Experience (Advantageous)
• Managerial Experience Minimum 3 or more years' managerial experience within a financial services environment (Essential)

Additional Information

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified

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JOB PURPOSE 

• Inbound or outbound policy sales, based on contacts and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose solutions and benefits to the customer.
• Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

RESPONSIBILITIES 

Customer Relationships Development 

• Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

Customer Needs Clarification 

• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions 

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures.
• Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Performance Management 

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.
• Ensure that business targets are met.

Operational Compliance 

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
• Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Customer Relationship Management (CRM) Data 

• Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Sales Opportunities Creation 

• Identify potential customers by obtaining information, referrals, and recommendations/positive feedback from existing customers. Identify opportunities to recognize and know your customer for staff latitude.

Personal Capability Building 

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
• Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.

General Education 

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential);

General Experience 

• 2 or more years call centre experience (Essential);
• Experience in Financial Services Industry (Advantageous)